Wilkins Hyundai Mazda

Reason for Visit: Service

I recommend this dealer: No

My Review of Wilkins Hyundai Mazda:
When Howard had the dealership I was very happy. However I became very unhappy with the service manager, after a rear stop lite problem that should have been corrected on prior service call became a dispute. I liked Janice, but the service manager does not know how to handle customers. I will never take any of my two Hyundai cars back to Wilkins service dealership.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Wilkins Hyundai Mazda:
These guys will say ANYTHING to get you in the door.

I contacted this dealership on a 2009 Hyundai Elantra SE with premium package, which is very hard to find. Harry left me a message saying that they had one in stock, "unfortunately" only in Purple Rain, the color I wanted. Harry and I spoke on the phone, and he assured me that they did have this one particular car available.

I came in, and after a few minutes of waiting was "helped" by Harry. First, Harry told me, "Well, you know that car was a GLS." I responded with no, it was an SE, which we confirmed on the phone, and I still had the voicemail saved on my phone to prove he said 2009 Hyundai Elantra SE with premium package. After pausing for a moment, he said, "Oh, we sold that one."

Yeah right - so many people go car shopping in -30 degree weather, when your showroom was EMPTY of customers. He tried to sell me a silver one they had (supposedly), but I turned around and left immediately.

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