My Review Of Wilkins Subaru:
We were searching for a new car (Subaru Outback 2.5i ltd) and looked in our local area and then the dealerships in the Baltimore area. We were looking for the best value for our money as well being treated respectfully and not being pressured or pushed into a sale, like so many of our previous car buying experiences.
I requested an e-price and compared it with other dealerships. Wilkins was a bit higher, so initially we wrote them off. However, I received another e-mail from Steve, asking if there were certain things we were looking for, or any way he could help us find what we wanted. I sent him the price we were quoted from another dealer and asked if he could beat it. He responded that he couldn't beat their price, however he had the color car with the options we wanted, plus more options that weren't on the other dealers car.
I called and drove down to Wilkins the next day to check out the car and the dealership. All of the Wilkins staff were very welcoming and friendly. Joel met me and showed me the car, then introduced me to Steve. Steve answered all of my questions, and I decided to buy the car from Wilkins. Initially we had set up an appointment to buy the car 3 days later, but my husband had time and we decided we wanted to close the deal sooner. Steve said he could absolutely have everything ready for us the following day. We also told Steve that we had several bad car buying experiences in the past and did not want to have any of the extended warranties, glass protections, etc..or be pressured to buy any. He told us it would not be a problem, we just had to sign the paperwork to decline the products.
Purchase day: We met with Mitch Mitchell, who was very courteous, professional and friendly. We completed the paperwork and Mitch showed us the car and helped us set up the bluetooth. Tom Ebersole helped us with getting financing (at a lower rate than our bank) and completed the DMV/sales paperwork. AS promised, we were not pressured to buy extended warranties, etc.
We completed our purchase in 1 1/2 hours, the price was as promised, no pressure, or nasty sales tactics. Everyone was very polite, courteous and friendly. This was absolutely the best car buying experience we have had.
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