I was car shopping for sometime and after a met Mitch at Wilkins Subaru, his patience and willingness to work with me regarding the model, price and financing was excellent and greatly appreciated. My wife and I are thinking to buy a 2nd vehicle at the same dealer. the deal was closed after speaking with Danielle, anoter very polite, helpful and with a lot of patience to provide me with the best deal/financing possible. Excellent customer service to both

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I have been taking my Subaru Outback for service since I bought it in 2009. robin and Dave are always friendly, and are happy to explain the work being performed. They also wash my car every time I bring it in, even if I am only getting a car wash. Their prices are a little higher than non-dealerships, but the service is worth every penny!

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I requested the e-price on a vehicle and was contacted within a few minutes by the internet manager. Constant friendly contact lead to an appointment for a test drive with my salesperson. After a vehicle with the price and features I wanted was located, a purcahse was made. The overall experience, including the time with the finance manager was professional and I felt like I wa treated like a family member.

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Walking into Wilken's Subaru and working with Eric Brooks was the one of the best car buying experiences I have had. I did not feel pressured to buy now nor did I feel pressured to buy the most expensive options. I was heard and given the opportunity to build the Subaru Outback to my needs and wants. Mr. Brooks took the time to explain all of the functions of my new Outback to me including setting up my Bluetooth for me. The manager on site was kind and willing to refill my gas tank when I return for the addition of the dvd system and puddle lights; I drove up from the Eastern Shore.
I would love for the monthly payments to be lower but, I do feel that I got a good value for my money. I would highly recommend Wilken's Subaru and working with Eric Brooks. I LOVE my new Outback!

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Eric established a friendly relationship from the initial contact through the completed sale. He went to lot and brought a vehicle to my wife and me. He encouraged us to go for a drive and expressed a sincere interest in selling us a car. At other dealerships I did not receive such personal attention. I soon decided I wanted to buy a car from him. I wanted to encourage him as a young man beginning a career.We love the car and adopted Eric.

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We bought a 2012 Outback last saturday. We arrived for our appointment at 11:00 and by 2:00 we were driving out in our new car. It was a wonderful experience.

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frank is awesome!!!! service department is decent usually always washes the car and work is completed promptly. but the place is worth its wait with when working with Frank.

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I was in the market for a "winter car" that would allow me to work on my (at the time only) car, which is a Corvette. After doing some research, I'd settled on the Subaru Forester, and I tried finding the best possible price by talking to multiple dealers in Maryland.

Most of them tried to coerce me into buying something they had on the lot, to the point of belittling some of the options I was interested in. For example, I wanted HID lighting because, having modified my Corvette to support a HID lighting system, I felt that the price difference between a Forester X/XT Limited and a Touring model was worth it for just the HID lighting alone. One dealer said, "Awww, that just makes your lights blue... you'd be fine with a Limited model"

Since I also wanted a leather interior, I had another dealer who had located a Premium model that lacked leather seats tell me that for $1,000, he could have a custom leather interior put in that would be "better than anything from the factory"

Finally, when I did find cars that were close to what I wanted -- at the time I was interested in a Forester X (not just the XT I eventually bought from Wilkins) -- they lacked things like the aero cross bars, cargo mat, and other features. Adding these to the car at the dealer involved ridiculously high labor costs. Items that were just $180 as part of the price of a new car suddenly because e$250-$350 options because the dealer had to install them. Adding a few things that i wanted (such as cargo nets!) jacked up the prices of these cars they had in stock to the point where I became very frustrated with the whole buying process.

I decided to give Wilkins a try, and from the start they took a different approach with me. They asked me what I wanted -- and I decided to aim for my ideal ride, the Forester XT with all the options I wanted. Then they asked me what price I was aiming for, and I essentially "named my price," and they agreed they could get me in the ballpark. I came in to the dealership, priced out the car with all the options, and placed an order in December.

I just took delivery two days ago, and I'm thrilled with the car and the experience of buying from Wilkins. I've already told my friends & family about them, and I look forward to doing business with them again the next time I buy a car.

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The dealer was quick with the paperwork. We also received a great deal and price on our new purchase. All options from start to finish were explained clearly.

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I appreciated Eric's efforts to get me a car quickly when I decided not to repair my old car. I also appreciated being offered the car with the navigation equipment at no additional cost. And finally, I liked the 0% financing on everything with no money down.

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