My first contact with this dealer was when I responded to an ad for a used 2011 Ford F-150. I receive a return email from David Lang (self described as the internet sales manager) telling me that my 2013 Ford F-150 was waiting for me. There was no explanation given for the upgrade from a 2011 to a 2013. I had read everything there was to read about the 2011, but had no information on the 2013.
My wife and I visited the dealer on 05/22/2014. We first drove through the used car and truck lot where we saw a man walking around as if he was a customer just looking around. As we drove by him, my wife (the driver) let her window down just to speak and be nice. That's just the way she is. I probably would have kept driving, but not her. He told us that HE is the "internet sales manager" Scott Gossett. We were surprised since David Lang had told us that he was the "internet sales manager." Actually, they are both described as "sales consultants" by their photos shown above.
Scott Gossett went in and came back with a key to the 2013 F-150. My wife drove the truck about 1/2 mile up US-25, and then on the way back to the dealership, she let me drive the last 1/4 mile or so. Due to my health, she is the primary driver in our household. We then went into the office of sales consultant Scott Gossett. He laughed when we told him about David Lang, the other self described internet sales manager. I told Scott Gossett that David Lang asked unusual questions in his email, questions like "Who would be driving the truck?", "How many miles would we drive it?", and other similar questions. What business is it of his to ask who drives the truck. I may hire someone to drive it off a cliff. Still, none of his business.
Scott Gossett told us ALMOST all we wanted to know about the 2013 F-150. Knowing absolutely nothing about the 2013, we started asking more questions. He gave a positive response to ALL of our questions about the truck, including whether or not it had a tow package. He said "Yes" to all our questions. We continued our discussion, mainly asking him questions. It would have been nice if he had just given us a write-up like the one we had read on the interned about the 2011 F-150.
We continued asking questions about the 2013. No less than three more times during this question and answer session, I asked him in the presence of my wife if he was sure the truck had a tow package. EVERY TIME he answered "YES." With this information, we decided to purchase the 2013 F-150. I wrote a check for a rather large amount as a down payment until I could get home and write a check for the entire purchase price from an account for which we do not carry a checkbook. He presented this offer to Mr. Mizell. He came back to us indicating someone wanted me to sign papers with a finance company for the balance owed. Knowing that we would return with the balance, I reluctantly signed the finance agreement. We live 40-45 miles from Waynesboro. We agreed to go home, get a check for the full amount, and return to the dealership. Scott Gossett suggested that we meet about halfway between Metter and Waynesboro, which we agreed to do. After Mr. Gossett took the 'PAID IN FULL" check, we again returned home without the truck because they kept it to do some requested work on it. During this meeting, with my wife hearing the entire conversation, I asked Scott Gossett AGAIN if the truck had a tow package. This time he seemed to be a little less certain, but did infer a "yes", really a week "yes". I NEVER REMOVED THE TRUCK FROM THEIR DEALERSHIP AS THE NEW OWNER.
Several days later, Scott Gossett called my wife to tell her the truck was ready to pick up. In THIS CONVERSATION, he admitted that the truck did NOT have a tow package. When she told me, I said that I would not purchase a truck without a tow package. She called Scott Gossett back to let them know that we were not going to go through with the deal. No less that five (5) times during the process we were openly told that it DID have a tow package. No, we never looked. We took Scott Gossett's word. They then offered to install a trailer hitch on the truck. I refused since everyone with knowledge of things like this knows that a "trailer hitch" is not a TOW PACKAGE. A trailer hitch costs about $300.00. A tow package is normally installed at the factory, and would cost in the neighborhood of $2,000.00 if it could even be installed as an aftermarket accessory.
Then, several more days later, I received a call from a man, probably someone in the finance department. I am a sick old man who has to sleep almost every morning due to serious medical problems. I was still about half asleep and didn't get his name. He said something like [we are working on processing your refund]. Then I said "It's about time". This seemed to irritate him and then he SAID: "You know, you did LEGALLY purchased the truck". This sounded like a threat to me, so I then legally closed the conversation. Several days later, I received a check for the entire amount paid to WILLIAM MIZELL FORD. This was a very positive development. I was beginning to think that this was about to turn into a legal situation.
Why must we have a tow package? If it is anyone's business, I will tell you why. We own mountain property in North Georgia. We love rocks, and by xxx, we have plenty of them. We could go into the rock selling business. It is over 1 mile up to this property on top of a mountain with breathtaking views, two hairpin curves, several places with close to a 45 degree incline, and all in all, just a difficult drive if you are pulling a trailer with the truck and trailer loaded with rocks as big as our dining room table. Guess how hot the engine would get with such a load being hauled up or down in the lowest possible gear without a tow package. Already having more rocks than we can use, I actually hauled more very large rocks up there with a powerful Volvo diesel dump truck. These additional rocks were hauled from construction sites on US-441 when it was being improved to a four lane and straighter highway. We are now going to haul them back down the mountain to other property we own.
W. D. West
Now: 7:06 PM, Tuesday, 06/10/2014
Now: 8:00 PM, Tuesday, 06/10/2014 (review submitted)
Now: 2:07 PM, Saturday, 06/14/2014 (review resubmitted)
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