Reason for Visit: Sales (New)
I recommend this dealer: No
My Review of Win Kelly:
Neil was involved as the salesperson. He constantly used profane language (s**t, p**s), which I felt was unprofessional. He told me that at his price, the dealership wasn't making any money. BS, they get a holdback and a kickback during GM employee pricing promotions. He and Leslie (used car manager) used this technique to justify a low-ball offer on my trade-in.
Leslie was just plain antagonistic, resorting to name calling (5th grade anyone?), talking over/through the customer, and minimizing any research I brought with me to justify a rationale trade-in value.
The GM, whom I called to complain about the unpleasant experience, was supportive of his employee's behavior. "I've known them for years..." he said. So I guess that means it's alright to be jerks? No, just means the GM is driving the dealership into the ground. No business will survive poor customer relations. No customers, no business. Bye bye.
We really like a car they had, but my wife was so appalled at Win Kelly's customer treatment that we went to Jim Coleman Honda the next day and bought the Pilot. They were so nice there.
DONT go to Win Kelly Buick/GM. They'll lie, curse, and call ya names, take your money, and not lose a wink of sleep over it. Go somewhere else.
After all, American auto manufacturers are doing so well in this economy, they can affort to treat customers poorly, right?
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