Windward Ford

Reason for Visit: Sales

I recommend this dealer: No

My Review of Windward Ford:
Called the day before about a vehicle I was interested in and told the sales guy I would be there before 6 pm the next day. Drove out from Makakilo in Friday rush hour traffic and got there 530pm. He was gone and the car I was interested in was not there.

Got a call back the next day, no apologies or attempts at politeness. Just 'so...when are you coming back down to look at the car.' I was polite and told him I was busy and then the sales guy says something like 'what's the matter? Can't afford the car?' What the hell kind of sales tactic is that?!



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Reason for Visit: Service

I recommend this dealer: No

My Review of Windward Ford:
I took my car into Windward Ford for an electrical problem. I live in Kailua and didn't want to hassle with a rental car, so I kept going back (big mistake!). Over a period of 5 months they had my car for 35 days total, never resolved the issue, and it ended up costing me $900. I took the car to Honolulu Ford and they fixed it (and a fuel pump issue that Windward told me was irrelevant to my problem) in under a week. Honolulu Ford told me that they get a lot of customers from Windward Ford.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Windward Ford:
The only thing that I was disatisfied with was receiving my registration for the car that I purchased . It took 2 months before I received it . I had to call twice . The first time I called , she said it was an electronic registration and it was being processed . She also made a comment to me which I felt was was inapproriate . She said &quot; well , its not like its sitting here on my desk &quot; I waited a few more weeks and still no registration ,so I called back again . Apparently , the registration wasn't even being processed , and she had no idea what I was talking about . She said she would have to call me back when she found out more information. When she called back she said &quot;I found it and I will put a rush on it and send it out on monday so it will take another week .&quot; So , I guess it was in fact &quot;SITTING ON HER DESK &quot;<br>all this time !

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