Wissler Chrysler Jeep

Reason for Visit: Service

I recommend this dealer: No

My Review of Wissler Chrysler Jeep:
Serviced the new Jeep I bought with them three times and all three of my experiences with Wissler were ridiculous. First service for Oil Change-- I requested a rental car to make a meeting during my service which they said would be no problem accomodating me. Upon arrival they told me they didn't realize they were all out of rental cars, but they did have keys to a recently traded in Chrysler Mini-van. The van was extremely used to say the least; cracked windshield, disgusting interior (stains, not vacuumed, etc.), and horrible paint. What a great car to show up with for a business meeting after I had just bought a brand new Jeep. Second Service for Oil Change-- I decided to wait for the vehicle this time (as my last experience with the rental car hadn't gone so well). So then I waited... and waited ... and waited. Over 2 and a half hours for an oil change. My last dealership had it done in under 45 mintues (Bobby Rahal which is a great dealership by the way). Third Service for Oil Change-- Waited again for over 2 hours! Also had a part ordered in under warranty a couple weeks earlier which was to be put on the vehicle during this service. Guess what... they wouldn't do it b/c Wissler no longer does warranty work on Jeeps. Which is fine if they would have told me this before they A) Ordered the part for me B) Called to tell me it was in and to schedule the service for it and C) When I confirmed the service for the oil change and the part replacement they said everything was scheduled and ready to go. Wissler then had to the nerve to request that I ask another Jeep dealer who could do the warranty work to purchase the part off of THEM so they wouldn't lose the money on the part!

They gave me a great deal on my new Jeep, but I'll never service another vehicle at Wissler again. Downright horrible customer service.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Wissler Chrysler Jeep:
The staff treated us from the moment we walked through the door as the only customers that they had. They were very attentive and warm. This dealership is very professional and goes out of their way to please. The staff stayed late to finalize our sale. Their dealership showroom is very nice and clean. This dealership has a family feel to it and you can tell they truly care about their customers. I would recomend this dealership to anyone!!

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