Woburn Toyota

Reason for Visit: Sales

I recommend this dealer: No

My Review of Woburn Toyota:
Initially they seem nice. Pulled up the car for me to test drive, handed me the keys and let me evaluate it alone. Then, came time to discuss numbers. I'm looking for a highlander hybrid. They said they'd give me $100 off MSRP. Yes, MSRP! To top it off, they undervalued my trade by $3,000 (that's $3,000 BELOW the current AUCTION PRICE.. I have the report they used).

if I bought my car from them, I'd have paid $7,100 more than I actually did buying it from Acton Toyota - who is FANTASTIC to deal with!

They also don't respond to emails. I made them 2 offers via email - (because they never answer the phone directly). They never responded.

Guess some people think they're okay - they seem to sell cars...

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Woburn Toyota:
Think twice before buying a vehicle from Woburn Toyota (Woburn Foreign Autos)!!!


I bought an used Camry from them. The way they treated their customers change dramatically before and after the deal is made. These are the events that pissed me off.

1. I took the train all the way from Boston to Woburn. The Woburn train station is still 2 miles from Woburn Toyota. They only offered me the ride BEFORE but not AFTER the deal is made so that I had to walk. Amazing customer service, huh?

2. After paying for the car, I went all the way to Woburn again. The salesman that sold me the car was not around to look after some defects I found in the car. Other salesmen couldn't care less to help me.

3. Finally I had to bring the car back some other time. Only to find that the diagnosis and repair took FOREVER!!! Either their efficieny was LOW or I was completely ignored.


I truly regret buying my car from Woburn Toyota. So please, your money would be definitely worth more anywhere else.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Woburn Toyota:
I recently had all 4 break pads replaced at Woburn Toyota. When I got the car back and drove it on the highway my steering wheel started vibrating violently. I had to bring the car back twice for them to balance the wheels and the second time they told me I had two bad tires that were causing the problem and needed to replace them. I was skeptical since I had just purchased 4 new tires 4 months earlier. When I explained this to them, they brushed it off saying they were a tire center as well as a service center and reiterated I needed to buy 2 tires.

I brought the car to NTB in Woburn for a second opinion and the tech there said Woburn Toyota had misdiagnosed the problem and that all 4 tires were balanced incorrectly (which caused the vibrations). They also said my tires were fine and didn’t need to be replaced. NTB rebalanced the tires and didn’t charge me.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Woburn Toyota:
This is the second time trying to buy a car from Woburn Toyota.
Sales personnel busy with their PC behind desks and not on the flour or outside.
I was left with no held for 20 min. Mr Thanh H Nguyen help me for a short time.
On December 2007, I hade worst experience, so I ended going to Boch Toyota.
They have an excellent service and friendly sales personnel. So I perches a car from them.

Steve Voudris

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Woburn Toyota:
We brought a brand new 2009 Toyta Camry from them. The salesman try to pay tricks which we is understandable, we pay the price as we expected and got the car.

Only after 4 days driving the car (still in the same tank of gas that the dealer gave us), the "Check Engine" light is on and we took it back to the dealer. What they found out is the cap on the tank is not the original one and make the "check engine" light on. I would think they mess up when they fill the gas but the sales try to make is as our responsability that we brought a different cap and gasket and replace it. It cost $112 to fix it and they want us to pay for it. Because the cap on the car is not the original cap, this is not under warranty. The salesman insist that we changed the cap because he said he filled the tank by himself and it was the original cap when he gave us the car.

After some long talking, he agree to pay for fixing it, but he still imply that we are the dishonest one who change the cap.

There are tons of Toyota dealers around, just don't go for this one.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Woburn Toyota:
I do not give this dealer good ratings at all for a number of reasons:
1) The person I dealt with, Art, did not listen to me. I asked for a specific Prius (package and color) and he kept offering me what he had in stock. He never looked up what I wanted to give me a quote or to find out how long it would be until they might have one I wanted in stock.
2) Their BBB rating is satisfactory, however, they have had 18 complaints over the past 3 years. This was way above the average number of complaints for other dealers in the area.

I felt like dealing with this dealership was a waste of time. I would recommend Lexington or Acton toyota.

(If it's still there.. the "reply" from Woburn's Diana D'avanzo cannot be real.. here's why:
She has horrible grammar, unprofessional comments (talking about her boyfriend), and incorrectly states that the 6th of January is a Sunday (its a Saturday). Lastly, she says she is 38 years old and has been working there for 22 years (so she began he 22 yr career when she was 16????))

I reported it as a false posting.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Woburn Toyota:
I had my '03 Toyota Sequoia with 53,000 miles diognosed by Woburn Toyota and they found that the ECU computer and Steering Angle Sensor were bad. The repair estimate for the ECU computer alone was $1500.00. I decided to call the national Toyota Customer Care #(800-331-4331) and see if Toyota would stand behind their vehicle. These people put me in touch with Diana D'Avano, the customer service manager @ Woburn Toyota, the closest dealership to my home. D'Avano reviewed my history with her dealership and decided based upon the VERY limited imformation that was available to her that I was NOT worthy of Woburn Toyotas' support. What did she base this on? She saw that I had been in for a diognostics of the vehicle due to the engine light being on 4 months earlier when I purchased the vehicle. The result was that I needed an oxygen sensor replaced. But because I shopped around for the best price and had another shop do the repair I was now BLACKLISTED as far as Woburn Toyota is concerned. She made it personal instead of keeping it professional. My purchasing a new Serpintine belt from their parts department just last week meant nothing. I called Toyota customer service back and they would assist me no further even though I found out that there was a Technical Service Bulletin for this exact problem. So please keep in mind that A) Toyota does not stand behind their product. And B) Woburn Toyota Service Support is just what you probably suspected. Terrible!!! And they wonder why dealerships have a bad reputation...

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Woburn Toyota:
Gary Holterhaus was very low pressure. Here's the deal. Hope we can do business.

After delivery, we found a discrepancy on an option. We called Gary and he said that he would get it resolved. Sure I thought, "Check's in the mail. Love ya in the morning." The issue was promptly resolved to our complete satisfaction thanks to Gary. There should be more car salesmen like him.

Only down side was the business office. Kept us waiting 3/4 hour to do the paperwork and then fouled up the names on the paperwork which created problems with CT DMV.

With the exception of the one person in the business office, a very positive experience.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Woburn Toyota:
I went to go buy a used car here and spoke with Roy. I had been to several car dealerships by this point and Roy was by far one of the coolest car dealers I have ever met. He was incredibly low pressure, almost to a fault (though not quite) and was very understanding of my reservations and concerns about the car. He genuinely seemed like he wanted me to get the right car for me, and not like he wanted to just line his pockets.

If you go, ask for Roy!

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