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Wolfchase Honda

3.6

38 Lifetime Reviews

2982 N Germantown Rd, Bartlett, Tennessee 38133 Directions
Sales: (901) 255-3700

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38 Reviews of Wolfchase Honda

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August 17, 2017

"Outstanding customer service by service department staff!"

- John v

I was traveling on a Saturday [07/15/17], 400 miles away from home in Tulsa when the malfunction indicator lamp icon in my 2010 Honda Accord came on. When we exited the interstate and began to slow down the car was really running very rough and when we came to a complete stop the car began to run very erratic and felt like it was going to shut itself down. We looked up the nearest Honda dealer, hoping they would be open on a Saturday and would be able to resolve our problem so we could continue our travel. Luck for us the Wolfchase Honda was within a few miles of where we exited the interstate and their service department was still open and accepting customers. The service manager greeted us promptly, we explained the problem w/our car and that we were on the road traveling. He said that he was knowledgeable about the problem the car was having and they would be able to address it and get us back on the road. The problem was related to a Honda "Bulletin" [not sure what this is, but sounds like a vehicle recall issue that is not communicated to car owner but is communicated to Honda dealers]. The car failure [on a previous trip hundreds of miles from my home base] had happened before but was addressed by a Honda dealer in Texas. Long story short, the next step in the repair progression was to replace the rings, but had to wait until I returned to my home town to get this done. What impressed me most about the the staff at Wolfchase Honda was they repaired my car so I could get back to my home town which is 400 miles from Memphis, TN. Thanks to all at Wolfchase who made this happen for me and my family!!

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Recommend Dealer
Yes
Employees Worked With
Dexter Alexander [Service Manager] and the unknown service tech who did the work]
June 30, 2017

"One Price on Phone/web and another price when you get there"

- memhim

I would advise never to do business with this Wolfchase Honda. Please go to Automation instead. They will put one price on the internet and will raise the price once you get to the store. Then they will call you again with a lower price and then when you get to the store, they will raise the price again. The manager Terrence Williams doesn't really care. He has no respect for the customers.

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Recommend Dealer
No
Employees Worked With
Terrence Williams
June 07, 2017

"Raised sales price by $3000 after was given final price!"

- Mark 937-608-4064

I have owned more than 10 Honda's and absolutely never had a problem with any of them or the Honda dealers until I dealt with Wolfchase Honda. I was given the final sales price number today, 6-7-17 on a 2013 Ridgeline. I applied for credit and was approved. Then the price went from $23, 169 to $26,000 after I told them I was ready to purchase! This is a dishonest dealership taking advantage of a committed buyer. Poor form. Give your business to someone else. Mark 937-608-4064

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Recommend Dealer
No
Employees Worked With
Scott
May 14, 2017

"Ignored by 5 sales persons"

- Neverahonda

We visited Wolfchase Honda today looking for a mid sized SUV or van. We drove around the entire lot for about an hour and found 3 vehicles we were interested in. I went to the showroom and parked next to the double drive. I walled into the showroom, looking for a salesman, 1 person was busy with a customer in the first cubicle. 2 others were helping a young couple with an infant next to where we were parked. Someone was setting in the main cubicle behind where the tv hangs when I walked into the showroom. He looked up at me and looked away again without acknowledging me. Another was helping another couple behind the first couple. 3 sales people on the lot, one in his cubicle and another outside. They all walked right by me like I didn't exist. I guess because I wasn't wearing a suit and tie it wasn't worth their time? I walked back into the showroom one more time. Nothing. So we got back in our car and left. I know it gets busy but you don't ignore a customer. I will never do business with them again...

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Recommend Dealer
No
Employees Worked With
They all ignored me
March 15, 2017

"Told car was perfect "

- radams113

After several calls to Wolfchase Honda about a 2014 used Honda CRV, was told by sales manger that the car was perfect. We drove over 200 miles one way to find a wreck car. Sales manger didn't bother to look at the report from service deptment that plainly stated there was damage to right front of car.The salesman that showed us the car was apologetic, strange thing he said he had been working there several years , but didn't know how to get to lnterstate which is less than a 1/2 mile from dealership. Sales manger kept talking about their Certified cars ,what a crock. Certified means nothing when you when you are selling wrecked cars all the while telling you they are certified. This may be a family owned business ,but if I was the owner I would be finding out what the men in charge are doing when I'm not there. It sad to misrepresent car to try to make a sale,let alone have people to drive over 400 miles for nothing. I will not be telling people to shop at Wolfchase Honda, I thought the days of shady car dealers were long gone but it's still buyer beware.

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Recommend Dealer
No
Employees Worked With
Freddie Mac
December 08, 2016

"Wolfchase Honda sucks"

- Robert

no rating, Worst car buying experience ever. I have purchased over 40 cars in my day and this was the worst piece of crap dealership i have ever dealt with. I have purchased several cars from this dealership. Something must have changed.... Went in to purchase a 2017 Honda Pilot and when salesman Ed Lee came back with their best deal with my trade i was shocked. First they added beginning price more than sticker, which i questioned... Looked at sticker on car and their price was more.... Then i saw what they offered on my trade..... $ 1000.00 for a 2001 Pontiac Trans Am Convertible with 83000 miles excellent condition..... Never in my day was i expecting that. Who ever is their used car man ought to be fired immediately !!!!!!! Took a long time customer and insulted me beyond anything i could imagine!!!!! this was not the fault of the sales person!!!! I will never set foot in their dealership again. I have 4 Honda Civic's that i get serviced there.....never never never again will i go there.......I will also post this on my facebook page for all my friends to see....The sales manager should loose his job also.........

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Recommend Dealer
No
Employees Worked With
Ed Lee
October 13, 2016

"Excellent "

- Mandad1331

We recently purchased a Honda Pilot here. No issues what so ever. Our sales person (John Lau) was attentive but he didn't pester us to death. Our finanace person (Ashley) was awesome also. It was a great experience all around.

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Yes
Employees Worked With
John Lau, Ashley
August 07, 2016

"Sales Manager Wasted my Day"

- Sahoo

Went to buy a used Honda Accord.... Finalized the deal.... When I asked for financing outside them... Got a very bad response/behaviour from the sales manager.... Spent around 5 hours and His behavior was pathetic during the time I spent... (May be due to I have asked for a discount on the quoted price!!)... I will never go to make any buying from Wofchase Honda and NOT Recommend anyone to go there for a vehicle purchase... Wasted my entire day due to the Sales Manager...🤔🤔

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Recommend Dealer
No
Employees Worked With
Sales Manager
April 20, 2016

"Excellent Sales and Finance"

- Happycustomer

We bought our second Honda from Wolfchase this past October. The process was painless and easy and very streamlined. While my salesman Greg King took me for a test drive of my new Pilot, my finance guru, Ashley Taylor, worked my deal. When I got back from my test drive my deal was ready for review and signature. This was top notch and excellent service. I won't be buying anywhere else for my Honda needs.

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Recommend Dealer
Yes
Employees Worked With
Ashley Taylor, Greg King
January 31, 2016

"Janice S. Miller is wonderful"

- A. Crawford

I am giving Janice Miller 5 Stars for her knowledge, patience, and all around customer service! Needed a car all of a sudden when my daughter's car stopped working. She listened to my wants, needs and budget and before I knew it we had narrowed it down to the perfect car. Janice was very professional and was never pushy being a woman going in to purchase a car I was worried but working with Janice was my best car buying experience ever! Will recommend to family and friends.

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Recommend Dealer
Yes
Employees Worked With
Janice Miller
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