Please Read Before Going to Wolfchase Nissan to Purchase Any Vehicle!!
I recently purchased a used 2005 Mazda 6i from Wolfchase Nissan. Within two weeks of having the vehicle it's broken down two occasions. The first occasion was on March 2, 2013 and the second occasion was on March 10, 2013. On March 2, 2013 I went to start my vehicle and it would not crank. I called my salesperson, Jason White, and he told me it may be a security feature and he had the car towed to the dealership. I had to call Mr. White several times just to get updates because if I didn't I wouldn't hear anything from him or the dealership. On one of my phone conversations with Mr. White he told me "I'm off work today and real talk Shondrea I have more important business to handle with the roof of my house." I was appalled that a salesperson would speak to a customer in this manner. I ended up having to call the dealership several times on March 4, 2013 to see what was going on with the vehicle because no one called to let me know what was going on. I finally received a call from David Fenton in the service department halfway through the day and he told me that they hadn't gotten to my car just yet, but he would call me back and let me know before the day was over. The end of the day arrives and I still didn't receive a call or a voice mail. I called the dealership to speak with Mr. Fenton and he informed me that his guy, I'm assuming the mechanic, still hasn't figured out what's going on with the vehicle and to give them another day. The following morning I received a call from Mr. White who stated there was nothing wrong with the vehicle and it is now cranking. Mr. White also stated he had gone outside to periodically crank the vehicle to ensure it was working before I came to pick it up. When I arrived at the dealership Mr. White took me to where the vehicle was parked and he showed me it was cranking. Mr. White then drove it around the lot and stop occasionally and turned the car off and turned it back on to show it was indeed working. I then spoke with Mr. Fenton and he said he believed it's just the key and to make sure that the Mazda symbol is always facing me or whomever is driving at all times. I believed their word and drove my car back to work. Everything was fine with the automobile until I prepared to leave my mother's house. I got into the vehicle and tried to start it. Again, the same issue as March 2nd. I began to think to myself "not again." I called the Jason White on March 11, 2013 and informed him that I have the problem of the car not cranking again. The tone in his voice appeared to be frustration. Mr. White asked me had I remember to keep the key facing me and had I tried the security trouble shooting steps as before. I informed Mr. White that I had done all those things before I called him. Mr. White told me he would see what he could do and talk to Mr. Fenton to figure out a solution. Almost half the day had gone by before I heard anything from anyone at the dealership. I finally received a call from Rick Leslie who is the lot manager. Mr. Leslie informed me that he had a tow company that would come to pick up the vehicle and bring it back to their lot. I called Mr. White and asked did he know what was going on because he had not called me. Mr. White told me "I've been busy with customers who aren't even my sales so I told David to handle your situation and I don't know what's going on." Before we hung up the phone he said he would talk to Mr. Fenton and call me back within 10-15 minutes. When Mr. White called me back he stated that the vehicle was already on the lot and I informed him that it was still at my home because I had been waiting on his return call. I asked Mr. White if I could get another vehicle from them because there is obviously something more wrong with the vehicle. Mr. White informed me that my options were that I could get another vehicle but I would need to have a co-signer, I could pay for all expenses to fix the vehicle out of pocket, or I could turn it over as a repossession. I told Mr. White that neither of the given options was even an option for me. I asked Mr. White if they could accommodate me with a rental because I have to have a way to work and they have my vehicle. Mr. White replied by saying "aw come on now Shondrea!" Since my request was denied I asked if I could get my down payment back and shop elsewhere. Mr. White said that he doubt the bank will return my down payment, but I could call the finance company to find out. I called the finance company, Credit Acceptance Corporation, and they informed me that the loan could be cancelled and I could request to have my down payment returned. I spoke with Ken Mills, General Sales Manager, on today and he said that he didn't believe the loan could be cancelled and he would have to consult the financial adviser who is not in the office today. After I informed Mr. Mills that I had spoken with the finance company he then replied "we can try to put you in something else." How is it all of a sudden I can now be placed into something else without a co-signer? These people are liars!