My Fiancé and I found a great vehicle for our family. Decided to take a test drive and start our paperwork and vehicle appraisal. While waiting for the appraisal, which they said would take about 40 minutes, we decided to run an errand, our sales person was well aware of. When we came back to the dealer after about 45 minutes the minute we walked through the door they wanted to know what we still owed on our trade in. To us that was irrelevant because we already had our finance preapproved through our own lender. That's when everything went south. The sales person cut off my fiancé in mid sentence and stormed off to tell one of the finance guys "they don't want to give us the numbers". My fiancé then walked right up to the sales person and told her it was very unprofessional what she had done and said she was no longer going to help us and to get someone else that will. Once that sales person came over, they were and continued to be honest and nice through the rest of the experience. At this point, a sales manger then comes over and tell us that someone else has purchased the vehicle in cash. Didn't even drive the vehicle. As we are actively working a deal, some one else jumps in and steals the car??? Talk about quantity and not quality from a dealer! After a bit of back and forth whit this sales manager, the general manager comes out and lets me know that this is normal practice in his dealership and that's how he runs it. That it wasn't the 1st time and most likely won't be the last time. My jaw dropped. I was almost at a loss for words when I'm usually not. I explained that any dealer I've been to in the past had never sold a car our from under us like that. Guess there's always a 1st.
So on our way home tonight, well after the dealer had already close (10:30 CST), we decided to drive by the dealer and guess what? The vehicle is still there, in the same spot, same position that we left it in after the test drive! Yea, someone paid cash and decided not to take the vehicle home that night. A possibility but that's all suspect to me.
Buyer beware at this dealership. They reel you in with their complementary soft drinks, cookies, etc but its all a sharade. They are the epitome of a dealer not a place that wants to establish a relationship with their customers.