Wendy was a breath of fresh air when it comes to car service. My car had to be towed in on a Friday afternoon. She kept up with its progress, kept me fully informed, and followed through on everything she said she would do from the moment it arrived until I got the car back the following Monday morning. She is a jewel!

Was this review helpful to you?    Yes | No Thank you

Extremely rude and unwilling to help you with anything if you don’t meet a certain criteria. Made us sit for over an hour half because we were assigned a sales man yet plenty walking around us. The managers are very cold and unwilling to work with you and not friendly at all. You could feel the tension in the place and was not comfortable or pleasant. The facilities and restrooms were horrible and the main floor stunk like feet. I would never come to this place again!!!

Was this review helpful to you?    Yes | No Thank you

My name is Barbara Perez,

I Know people always call to complain , But My Experience was a Great Job Done By the Parts Dept Adrian Hernandez

I was in Tears by the way The Southside World Car location Parts Dept Paul had Treated Me.

In desperate needs I call Your location and When I walked In It was a Blessing as I told Adrian Hernandez That Paul had given me the run around.

What took South side location 2 weeks and still no part.

Took Adrian Hernandez in Parts 1day and fixed the missing part issue that same Day

I had ordered the part and even one time on the phone one employee was gonna give hin my phone # to call me he never did. He told me I had to order with my credit card Then he lied to Daniel saying he didnt get my card. He just Lied about it. And he ordered the Wrong Parts!

I even called Mr Wayne Wright to this date No Calls I Guess the South side area Dosent care what their Employees do to Customers . Since I havent had a call Yet from Him I left several messages and no calls yet.

IT shouldnt matters if its a $2,000 dollar part or $2.00 dollar part since I have ordered parts from there all the time to replace what breaks on my 2001 hyundai and 160,000 miles and still runs great.

What Aadrian Hernandez Parts Manager did was Take Charge of the Maddness.

He got the part I needed that same day and I then order more as back up. This all started when I had my last oil changer and they did put the Radiator resv cap back on they said It was like $2.00 or some thing even one of the cashiers say let them pay for it and I said no I would just replace it.I never thought it would take 2 weeks because Paul ordered the wrong item saying I had told him something else. That was another lies.

I even left several messages to Wayne Wright Gm to talk to him about all this and to this date no call . World Car soutside location dosent care about customers?


Its a Shame that Paul in parts treats people in this manner.

But Thank God for Adrian and Rick and the parts staff and even Rose and who ever answer the Phone They Did Everthing Right!! And I was Glad Adrian took charge and
even Linda Anderson They did what the south side location wouldnt and couldnt Do!!!

Was this review helpful to you?    Yes | No Thank you

WENT IN TO GET NEW BATTERIES IN KEY FOB FOR PROXIMITY TYPE KEY. THEY TOLD ME IT DIDN'T TAKE BATTERIES! WRONG!!! THEN HAD TO TAKE CAR FOR RECALL ON STEERING COLUMN. AFTER THEY DID THE WORK, MY BACK UP CAMERA NO LONGER WORKS PROPERLY, HEADLIGHTS GO OFF AND ON AT THE TOUCH OF THE TURN SIGNAL, GPS DOESN'T WORK PROPERLY, AND STEERING WHEEL DOESN'T STAY LOCKED IN POSITION. BECAUSE I HAVE NOW TURNED 60,000 MILES, THEY TELL ME NONE OF THIS IS IN WARRANTY ANY LONGER SO WILL BE AT MY COST. FUNNY PART, EVERYTHING WAS WORKING OK UNTIL WORLD CAR HYUNDAI TOUCHED IT!!
DONNA FRANCO

Was this review helpful to you?    Yes | No Thank you

Hyundai made it very easy to buy our third car. The process was very easy and fast. We will continue to come back. Great dealership!

Was this review helpful to you?    Yes | No Thank you

I am not one to complain but I haven't purchased a car in over 4 yrs and it was only my 2nd car I've ever purchased and the experience was horrible. I would never go back. I even purchased the warranty and I don't even want to go back if my car needs service. My sales rep was not welcoming or friendly and did not return my calls. I could've gotten a better deal elsewhere that would've made me a much happier customer! Oh well it is what it is...now I know for next time.

Was this review helpful to you?    Yes | No Thank you

When our car broke down Wendy made getting it fixed as easy as possible for us. We were able to understand all the repairs and it was fixed very fast. I will make sure all my friends know to come see Wendy whenever they need anything. Thank you for your great service Wendy!

Was this review helpful to you?    Yes | No Thank you

I brought my old (1998) minivan in for help with a number of issues. All 3 of these guys were AMAZINGLY customer service oriented. I was blown away by the level of customer service I was shown, and how pleasant the overall experience was. I felt like I was carefully listened to when I was describing my van's issues, and that --as a female-- I was not 'talked down to' like so many times happens when dealing with men in the auto industry field. This dealership's service department clearly values good customer service. Highly recommended.

Was this review helpful to you?    Yes | No Thank you

Each of my 3 visits to the service department, I was treated with anything from indifference to outright rudeness. On my 3rd visit, the service rep told me that I had to have my 15K mile maintenance performed at the tune of $450. He went so far as to threaten that my warranty would be null and void. After consulting our copy of the warranty, our manufacturer's manual and other Nissan dealerships we found that he was wrong. The only required maintenance was that listed in the manufacturer's manual. Anything else was recommended by the dealer and had nothing to do with my warranty. When we went in and brought this to the attention of the Service Manager, he said that this is their 15K mile service, period. When we asked why other dealerships offer the exact same service for $200 less and pointed out that his service rep lied to me, he said it didn't matter because they are number one in the area. We then spoke to the general manager and asked why they do not even attempt to be competitive, he said they didn't have to because their sales were up 40%. He then said that we must not be a good "fit" for them. We then went to Ingram Park Nissan who treated us with the utmost courtesy and respect! They completed the MORE than what World Car wanted to do and we were only charged $250. It was such a drastic difference in experience between the two places, that it was clear to us who cared for their customers and who is just out to make a dollar. Ingram Park has now earned our loyalty and repeat business. We will NEVER return to World Car Nissan.

Was this review helpful to you?    Yes | No Thank you

Very frendly and helpful, loved the service recieved. Price on vehicle was resonable and all of my questions were answered fully. I would recommend to all if they were looking for great service.

Was this review helpful to you?    Yes | No Thank you