World Ford Stone Mountain

World Ford Stone Mountain
3800 Stone Mountain Hwy.
Snellville, Georgia 30039
(678) 344-3450

Manufacturer: Ford

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Twenty-Four Month Rating: 3.2/5
25 Reviews
World Ford Stone Mountain

Overall Score: 3 Star Rating3.2



About World Ford Stone Mountain
Certified: World Ford Stone Mountain

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vrvilo4
4/16/2012 2:05:48 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: scott kuehl

My Review of World Ford Stone Mountain:
scott kuehl was very helpful and comforting when my wife and i brought our daughter's car in to be serviced. We live in Oregon and our daughter goes to college in atlanta and made us feel very much at ease. Sincerely, George & Doris Vrvilo

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Taura6470
2/20/2012 11:22:49 AM

Overall Score: 2 Star Rating   1.5  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Larry pennington

My Review of World Ford Stone Mountain:
Bought a 2012 ford explorer xlt. Had a registered in a state where I was stationed, they sent my registration papers two days. Before it expired. Note I bought it jan 19 the tags expired feb 18. I had to call to find out why I hadn't recieved anything. When they sent everything over two days before my temporary tags and registration expired I get to the DMV only to out I had been overcharged 600. + dollars. I did I 500 down payment so not only was I not able to get my tags because they charged the incorrect amount. They told me was I was not able to get my down payment back that it would be applied toward my principal balance. Now my things is you had me pay for something I truly didn't need to pay for. The refuse to refund me that money saying that it would go toward the balance. They didn't want to rewrite the contract and everything the correct numbers to show they owed me my down back, so they know totally they were in the wrong from beginning to end. You would think since they were wrong they would rewrite everything contact my lender to get everything correct and give me my money back because right now they got 500 extra out me plus adding on the 100 and something extra from the lender. So not only did it jump my monthly rate it also gave me a high interest rate. I was giving the run around and strongly DO NOT RECOMMEND THIS DEALER TO ANY ONE, PLEASE BEWARE. If you want great service go somewhere else.

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nygaone
11/15/2011 10:41:30 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Harry Singh

My Review of World Ford Stone Mountain:
I am sure the dealership is fine when you get a vehicle with no issues but when there is a problem - DO NOT EXPECT THEM TO TAKE RESPONSIBILITY OR WORK WITH YOU TO FIX IT! Harry Singh has no morals or values and is in the business for the money he makes. BUYER BEWARE!!!!!!!!!!!!!!!!!!!

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rgmisty
10/19/2011 8:25:13 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: James Thomas

My Review of World Ford Stone Mountain:
I had a concern with the way my F250 Diesel was running. Took it in and as soon as I drove in the door I was promptly spoken to. The man I spoke with was the Service Manager James Thomas. He was very polite and knowledgeable. He got some information from my truck and made a ticket on truck. The technician took the vehicle to back and worked on it and then let me know what the problem was. Told me a price which was fair in my book and I told them to fix it. They fixed it and I picked it up that afternoon. They went over the repair ticket with me and did a overall inspection on the vehicle which showed brakes would be needed soon on front of vehicle. I was very happy with service I received. I will go back for the brakes in future and other services along the way. Thank you James for the great service work.

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shenettehuff
7/15/2011 1:44:03 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: carlos torres the liar

My Review of World Ford Stone Mountain:
sales manager lead us to beleive that he would to the work on a vehicle and didnt. brought my vehicle back three times for a/c repair. i told the ales manager from the begining that there was something wrong with it and he lead me to think that he would take of it. and now he acts like he does not know what im talking about.

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Tammit81
7/6/2011 8:32:15 AM

Overall Score: 2 Star Rating   2.4  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Alot of people

My Review of World Ford Stone Mountain:
No one seemed to have a clue on what they were doing and what was going on. It was very dissappointing.. Me and my mother were not satifityed at all.

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kimbogb
6/21/2011 3:10:23 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Korre

My Review of World Ford Stone Mountain:
I was dreading the car shopping experience but it was simple and very easy process due to the great service. I couldn't have asked for a better sales person than Korre. He was easy going, answered all questions, and was extremely patient. The whole team at Stone Mtn Ford made the process simple. Thanks for everything and I'm loving my new car!

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bigmongbig
5/25/2011 4:40:20 PM

Overall Score: 1 Star Rating   1.4  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Brian

My Review of World Ford Stone Mountain:
How come there are different prices for the same service based on what you look like? They are taking advantage of people, My neighbor and I have the same truck. We both got the same service and were charged different prices. I guess the Service Manager feels this is OK. BEWARE!!!

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Franmaillo
5/10/2011 2:28:20 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark, Larry, and management

My Review of World Ford Stone Mountain:
First of all, the attention is great. The time dedication was unique.
I walk in there one time at 9 pm and left at 11 pm and they didn't complain.
Numbers wise they work with me to the maximum just to make it happen. I event to world stone mountain ford
To get a car for my wife and I walked out with 2 cars and a great experience. Thank you guys
There wasn't any option we didn't look out, and they always had me as
The priority...

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stevens3rd
5/4/2011 5:09:56 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kathy Sullivan-Casey

My Review of World Ford Stone Mountain:
The customer service was excellent. My Sales Consultant was Kathy Sullivan-Casey and she was great. She was extremely friendly and knowledgeable of the car I was interested in and went over all of the details of the car. Once we finalized the purchase, she was very helpful with explaining and helping me set up the different functions that came with the car. I was very pleased at the overall experience I had with all of the personnel at the dealership and the final price negotiation. These folks do it right and I will definitely come back when ready to purchase another vehicle.

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