World Toyota Scion

World Toyota Scion
5800 Peachtree Industrial Blvd
Atlanta, Georgia 30341

Sales: (678) 547-9000
Service: (678) 547-9100
Parts: (678) 547-9150

Manufacturers: Toyota, Scion

WorldToyotaSelfAd
Most Reviewed Employees
Shawn Griffin Shawn Griffin
Collision Director
Rich Mahon Rich Mahon
Finance Director
Chris Brown Chris Brown
Service Director
Tony Caraballo Tony Caraballo
General Sales Manager
Aris Aponte Aris Aponte
Parts Manager
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Cable TV
Customer Lounge Area
Drive-In Service
Express Service
Free Coffee
Free WiFi
Instant Financing
Parts Store
Rental Car Service Onsite
Shuttle Service
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 9:00 PM

Sunday: 12:00 PM - 6:00 PM


Service

Monday: 6:00 AM - 7:00 PM

Tuesday: 6:00 AM - 7:00 PM

Wednesday: 6:00 AM - 7:00 PM

Thursday: 6:00 AM - 7:00 PM

Friday: 6:00 AM - 7:00 PM

Saturday: 7:00 AM - 5:00 AM

Sunday: 10:00 AM - 4:00 PM


Parts

Monday: 6:00 AM - 7:00 PM

Tuesday: 6:00 AM - 7:00 PM

Wednesday: 6:00 AM - 7:00 PM

Thursday: 6:00 AM - 7:00 PM

Friday: 6:00 AM - 7:00 PM

Saturday: 7:00 AM - 5:00 PM

Sunday: 10:00 AM - 4:00 PM

Twenty-Four Month Rating: 4.8/5
464 Reviews
World Toyota Scion

Overall Score: 5 Star Rating4.8









About World Toyota Scion
Certified: World Toyota Scion
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, World Toyota Scion has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



bushtrotter
5/17/2012 2:07:15 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Dumas Andre

My Review of World Toyota Scion:
On May 16, 2012, I had one of the most pleasurable experiences with World Toyota Scion
Service Department.

Last week, I scheduled an appointment for 7:00pm for oil change and tire rotation. Of course I arrived early and expected to spend the rest of the evening in the visitor lounge. I came prepared with all my belongings and settled down to began reviewing the items I brought with me.

Approximately an hour and a half later Dumas approached me and stated that my vehicle was ready. At first I thought he was joking, and said to him, "Are you serious?" and he replied with a charismatic smile and firm soft tone, "Yes, I'm serious".
Not only was my vehicle ready but, this young man took the time to have my vehicle wash and shining, looking like it was on the first day of purchased. I was so touched by this warm and inviting department, I had to let you know about my wonderful experience.

As a Disable Veteran, I'm unable to wash my vehicle and often it expensive to have it detail but your outstanding caring staff took the time to clean my vehicle in addition to rotating my tires and an oil change, all completed within an hour and a half. I was so thrill. If there is any way this can be share with the rest of the Staff, please do so because this young man deserves it. Also, if you have any type of award that can be administered to him, I recommend that he receives it as well.
Kudos to you Dumas----THANK YOU FOR A JOB ABOVE AND BEYOND THE CALL OF DUTY!

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flee2012
5/17/2012 11:44:56 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Roy Samuel

My Review of World Toyota Scion:
I loathed car shopping and the tactics used by many car salesmen, that is why I bought my last two cars through a purchasing service at my bank. Therefore I was quite pleasantly surprised by my experience last week when I visited World Toyota in Atlanta. Originally, I just planned to check out my options (I was leaning towards a 2013 Altima, anyway). I was received by Roy Samuel, who is the antithesis of my previous image of a car salesman. He was not only friendly (which one would expect), but thoughtful, frank and overall most helpful. With the information he patiently provided, I was able to work out my decision tree, and 'voila', I am now the happy owner of a 2012 Camry LE. What's more, Roy's assistance did not stop at my signing the papers (and checks) with the manager. He gave detailed advices on the best path to get my new tag and license plate from the semi-functional GA DMV office, and even helped to set up my first sevice appointment with his trusted service advisor/manager, hopefully some 5000 miles from now. Since the purchase last week, I have called on Roy to help with additional purchase of a protection plan. He again came through with prompt and friendly help in tracking down the manager who did the paperwork. If anyone is looking to buy a Toyota in the Atlanta area, I would strongly recommend you to talk to Roy first. Even if you are looking for a Honda, an Altima or whatever, talk to Roy anyway. You may end up with a Camry, just like me.

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jbstevens
5/13/2012 7:01:37 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Roy

My Review of World Toyota Scion:
I recently bought a 2010 Toyota Corolla and my Sales person Roy was fantastic. He answered all my questions thoroughly and was very courteous. It was the most pleasant experience I've ever had buying a car. He didn't pressure me at all to do anything I wasn't comfortable with. He was very professional and I wish all sales reps were like him. He also followed up with me after my purchase to make sure everything was ok and I thought that was awesome. Roy did an excellent job servicing me and I would highly recommend him to anyone thinking about buying a car from World Toyota.

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alabamacustomer
5/9/2012 3:24:49 PM

Overall Score: 2 Star Rating   2.3  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Do not wish to name

My Review of World Toyota Scion:
After reading the amazing reviews of World Toyota on this website, I decided to give them a call regarding a new Toyota Sienna. The associates I spoke to (who I choose not to name) were always very friendly and accommodating on the phone. Unfortunately, that was where the courtesy ended. After telling me they would get back to me with some numbers, I would never receive a call back telling me one way or the other. This went on for 9 days- I never received return calls with the information I requested. I would keep calling every other day and would talk to a different person each time and would have to explain my situation to them again each time I called. This was quite frustrating. I even had associates say they would call back at a certain time- and they never called. Even after eventually voicing to them that I was somewhat frustrated because no one would ever call back, they said they would have someone more knowledgeable call me back within 15 minutes. Did anyone call me back? No. Not just after the 15 minutes they had told me, but not at all. No call.

I live in Alabama and made it very clear that I was willing to drive the 7 hour roundtrip to do business with them so that I could have a good buying experience. You would think that a dealership would then try even harder to earn your business; but unfortunately, the opposite happened.

By comparison, I also called Nalley Toyota (located a few miles north of World Toyota). Their sales associate gave me as much information as she could on our first call and said she wanted to have a sales manager call me to confirm some numbers so that I would not waste my time driving to Atlanta for nothing. Less than 15 minutes after our first phone call, not one, but two sales managers called me within a couple minutes of each other to verify the quote for me. I wound up driving to Nalley the next day and purchasing the Sienna from them (at an amazing price, I might add).

I was hoping to have a good experience with World Toyota. Unfortunately for me it was nothing like this site’s reviews suggested. I am not naming the associates I dealt with because I have no interest in having their management reprimand them. These associates were always nice on the phone, but there was absolutely zero follow-through. Hopefully they can improve on this.

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TEDDONLEY
5/9/2012 9:15:43 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Roy Samuel

My Review of World Toyota Scion:
I gave very high ratings for this dealership. My salesman, Roy, only looked out for my best interests, as opposed to the interests of Toyota. He helped me out in every way that he could so that I would go home with the perfect car.

Thanks Roy!

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AthenaC
4/30/2012 9:18:00 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Nguyen and July

My Review of World Toyota Scion:
Words can't describe how great my experience was at World Toyota. It's really the people there that make you feel like you're more than just a sale or number. Chris Nguyen's knowledge of cars exceeded my expectations and his sense of humor puts you totally at ease when shopping for a new car. Chris and July (one of the finance managers) are soooo patient and really try to work with you to get you what you want at the price you want. The best part is NO PRESSURE at all! I've seen and heard of all kinds of dealerships (even other Toyota dealerships) pressuring you to add on warranties, trying to talk you into upgrades you don't want or need, etc. but these guys are a totally different story. I usually never write reviews for anything, but seriously go to World Toyota on Peachtree Industrial Boulevard! You won't regret it!

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amberkatherine11@gmail.com
4/21/2012 2:49:05 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Roy Samuel

My Review of World Toyota Scion:
My experience at World Toyota was great! Everyone was very thorough and answered all of my questions. I never felt pushed to make a decision about a car but rather was given the time to think it through and make my own decision. They helped me think through all of my options as well with no details left out. Roy was such a good salesman to work with and I could not have asked for better.

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My Fairy Ride
4/18/2012 9:13:10 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Roy Samuel

My Review of World Toyota Scion:
I had a very pleasant experience and the utmost pleasure dealing with Roy Samuel for the purchase of my Lexus HS. Initially when I walked into World Toyota, I was somewhat nervous of trading in my vehicle to make the purchase of a newer vehicle for I wasn’t sure I would get a fair deal and my money’s worth, but Roy made me feel very comfortable by demonstrating courtesy, respect and professionalism. He answered all my questions precisely and even went as far as providing me with information that I would not have expected from a dealer, which helped ease the tension of the vehicle purchase process.

It’s been two weeks now since the purchase of my vehicle at World Toyota, I can honestly say that I am very satisfied with the transaction and my vehicle. Roy checks in on me to ensure that I’m satisfied with my vehicle. He also sends me service coupons. So if you’re looking for a dealer who’s honest, knowledgeable, patient, professional, and would not pressure you, but rather make you feel at ease with your vehicle purchase transaction, then I highly recommend Roy Samuel. He would make the purchase process, a very rewarding experience.

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JennaAtlanta
4/12/2012 8:35:31 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Muhammad, G

My Review of World Toyota Scion:
I have been a customer of World Toyota since 2008 when I leased my first Camry for 3 years. I had excellent service from Muhammad and he also made a real impression on me as a genuinely nice guy who I was glad to give my business to. Throughout my 3 year lease, I had nothing but great service and continually encountered friendly, pleasant people at the service dept when I visited it, and as my lease slowly came to an end, I decided to talk to Muhammad again. Once again, he made it such a pleasure to do business with that I literally leased another 3-year Camry again (I've never had the same car twice before). He is a pleasure to deal with, nothing but professional from start to finish, funny and just downright nice. I feel confident working with him that he's helping me get the best deal he can and not just in it for himself. I wholeheartedly recommend this dealership and all of the people I've encountered there have been incredibly friendly and professional. I also give a shout out to G in finance because he was, like everyone else, really easy to work with and really nice! Unlike most car dealerships, I definitely felt like I could walk away if I wanted to (not overly pressuring or sales-y) but the difference was that I didn't want to walk away because I actually wanted to give them my business. Great dealership; great experience!

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belliot3
4/9/2012 11:29:08 PM

Overall Score: 2 Star Rating   2.0  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Larry Russell, Will Sales Manager

My Review of World Toyota Scion:
We had called this dealership to schedule an appointment to test drive a car we had seen online. We then confirmed this appointment with them when they called to double check that we where going to be there and they assured us the car would be ready to test drive. We drove 3.5 hours to get to this dealership from out of state, and where early for our appointment. We met up with Larry and he went to get the keys to the vehicle we had driven to see, only to see another salesman walk out with the keys and show the car to another couple. Now Larry Russell was a pleasure to work with, he called the other salesman constantly during the other couples test drive to have him return the vehicle for us and put forth his best efforts to try to get us the car we had driven to see. Unfortunately, the other couple ended up wanting to purchase the car. At this point the sales manager came over and told us that if we "hung around" while the other couple negotiated and if their offer was turned down, we would have our shot at test driving the car WE MADE THE APPOINTMENT TO SEE. This was completely inappropriate and we where shocked at how unprofessional the sales manager was, so we decided to leave and go to another dealership. On our way to the other dealership, we get a call that the other couple was not going to be purchasing the car and that we could come back and now take our test drive. We told them to hold the keys and we would be there in half an hour. We then receive another phone call 10 minutes later that the couple did purchase the vehicle. Not only did we drive 3.5 hours to an appointment we had made to test drive a car we had every intention of purchasing, but we where going to be used as leverage and the dealership was going to milk every dollar out of us or the other couple they could. If you where driving from out of state to this dealership, think twice. They do not care about appointments, or the time and effort you put forth into coming to their dealership. Because of this mishap we ended up going to 3 different dealerships, and spent 6 hours longer in a strange town looking for a car than we wanted to. Fortunately, while we where in Atlanta, we found another car from Gwinnett Honda that we ended up purchasing and are very happy with. Overall, Larry Russell tried to make our experience enjoyable given the horrible conditions and treatment we received from the sales manager, but I would not recommend or return to this dealership.

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