Yates Buick Pontiac GMC

Yates Buick Pontiac GMC
13845 West Test Drive
Goodyear, Arizona 85338

Sales: (623) 932-1818
Service: (623) 882-3964

Manufacturers: Buick, GMC

Most Reviewed Employees
Derek Holmes Derek Holmes
Service Director
Brent Nogowski Brent Nogowski
Finance Manager
Joe Bohlman Joe Bohlman
Service Advisor
Chad Staples Chad Staples
Sales and Leasing Associate
Mike Martino Mike Martino
Sales/Leasing
Tyler Yates Tyler Yates
Sales and Leasing Consultant
Wade Memmott Wade Memmott
Internet Sales Manager
Shane Arsenault Shane Arsenault
Service Advisor
Morgan Sickles Morgan Sickles
Marketing Director
Jay Furlow Jay Furlow
Sales and Leasing Associate
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Customer Lounge Area
Drive-In Service
Express Service
Free Coffee
Free WiFi
Parts Store
Rental Car Service Onsite
Shuttle Service
Cable TV
Vending Machines
Pet Friendly

Hours of Operation
Sales/Showroom

Monday: 8:00 PM - 8:00 PM

Tuesday: 8:00 AM - 8:00 PM

Wednesday: 8:00 AM - 8:00 PM

Thursday: 8:00 AM - 8:00 PM

Friday: 8:00 AM - 8:00 PM

Saturday: 8:00 AM - 8:00 PM

Sunday: 11:00 AM - 5:00 PM


Service

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 7:00 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 7:00 AM - 5:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.8/5
44 Reviews
Yates Buick Pontiac GMC

Overall Score: 5 Star Rating4.8



About Yates Buick Pontiac GMC
Certified: Yates Buick Pontiac GMC
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Yates Buick Pontiac GMC has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Yates Buick Pontiac GMC
Yates Buick GMC personnel understand that buying a car is a special experience. Thus, our helpful teams are dedicated to helping you find the best new or used car, truck or SUV Yates Buick GMC in Goodyear is the clear choice for quality Buick and GMC vehicles, also serving all of Maricopa and surrounding counties.

Come visit us in Goodyear as your Phoenix Buick GMC dealer and test drive our beautiful cars and rugged trucks and SUVs, also serving Glendale, Avondale, Surprise, Peoria, Litchfield Park, and Buckeye. Our inventory includes the GMC Acadia, Sierra, Yukon, and Denali as well as the all new Terrain; Buick Enclave and completely redesigned Lacrosse. Feel free to browse our inventory of new and used vehicles, research financing optmore
ions, or discover specially marked incentives exclusive to online customers, all from the convenience of your home. less


walthopkins
11/28/2011 11:07:16 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Two

My Review of Yates Buick Pontiac GMC:
Absolutely no high pressure; very important to me. The salesman was knowledgeable, and the business manager was efficient and pleasant to deal with. I'm especially happy with my Buick.

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diazmorales48
11/2/2011 6:50:54 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mr. Curtis Goul Sales

My Review of Yates Buick Pontiac GMC:
I have given this rateing because Mr. Goul and all the personnel i delt with treated me with respect and they where very friendy and explained every detail to me before i purchased my new car.

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pvalenzuela
10/5/2011 4:19:02 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Shane Arsenault

My Review of Yates Buick Pontiac GMC:
I had the pleasure of working with Shane over the last four to five months on various service related issues. I just can't say enough about his motivation and down right honest approach to every service issue presented. His knowledge of my vehicle and recommendations for my vehicle have always been right on. I am fortunate to have him as my service agent, and would like to personally request that my future visits be handled by Shane.

Thanks
Paul Valenzuela
Phoenix, AZ
623-734-2620

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disneykid
9/28/2011 1:15:09 AM

Overall Score: 3 Star Rating   2.8  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Brent

My Review of Yates Buick Pontiac GMC:
I am a first time car buyer is not all happy by how I was treated as a customer at Yates. Though, I love my new 2011 Regal, the buying experience could have been better.
I was surprised at how hostile and unprofessional Brent the finance director was. He was cordial up until I asked him a question regarding my trade in. That was when he lost it!
When I had called Brent to ask him a question regarding my trade in, he became hostile and raised his voice to me. I was able to keep my composure and stated to Brent, I am just asking a question and am seeking an answer. I ended up having my father speak with him. Brent spoke to my dad professionally and did not bully him as he did me. My father told him was not happy with how he handled my trade in and Brent had nothing to say. I am just shocked how I was dealt with and treated as a customer. I will never buy another car from Yates again. I am just going to walk away from this experience as a life lesson learned.

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stevald
6/2/2011 9:49:31 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Bohlman

My Review of Yates Buick Pontiac GMC:
I was in for some scheduled maintenance and a few additional issues. Joe made sure I got the benefit of several online coupons I was unaware of and worked with the service maanger to get one of the repairs covered under warranty, even though I had waited too long to have it looked at. From ride-alongs to hear that mystery noise to taking the time to field my questions - this team has always been very helpful and has never made me feel intimidated by my lack of car knowledge. In a field with so many questionable practices, the service team at Yates has earned my trust and loyalty.

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g.pinola
5/19/2011 11:17:41 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jeremiah

My Review of Yates Buick Pontiac GMC:
This was the best experience I have ever had when buying a car. The dealership was great and the employees were very professional. Jeremiah was caring and answered all questions. I used to feel when buying a car that it was worst then a root canal but changed my mind.

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gailbogart
4/18/2011 12:30:40 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Matt Batchelor

My Review of Yates Buick Pontiac GMC:
Matt took over my search for a new Buick from another salesperson who was not available. I had a very experience and received good vibes from the other Yates personnel also. I can definitedly recomment this dealership.
Everyone is a pleasure to deal with, from the salesperson, receptionist, finance dept and service department.

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susanbetschart
4/11/2011 7:53:18 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jeremiah Duncan

My Review of Yates Buick Pontiac GMC:
We give Yates GMC and Jeremiah Duncan an overall rating of excellent based on our experience there as we recently purchased a vehicle from them. We tracked this vehicle over the internet and also through Costco sales and are extremely happy with our vehicle and the follow up service which they have provided. Jeremiah was pleasant, helpful, professional and extremely knowledgable. We immediately felt very comfortable with him as no highpressure sales tactics were displayed by either him or the rest of the very helpful staff. It was a pleasure from the point of the test drive to the point of writing up the sale. They gave us a fair price four our trade in vehicle, filled up the gas tank in the new vehicle and also offered to replace the existing slightly dirty floor mats with new ones. The vehicle was in fantastic condition and we are extremely happy. We would recommend Jeremiah and Yates any time as a #1 dealer.

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latiq.qureshi
4/5/2011 1:58:48 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Martino

My Review of Yates Buick Pontiac GMC:
I was searching for a particular 2011 Buick Enclave. My requirements were quite extensive. I looked for at least a dozen dealers in and around Phoenix. I also did extensive research and searching online. Noone in Phoenix had the typeof car that I was interested in. I had several dealerships searching for me. All of the dealers abandoned my business except for Yates.

I finally found Yates and Jeremiah who met my needs.

I was very pleased in the manner in which Yates and Jeremiah went about to meet my very tough needs and requirements. I felt that I would not be able to get what I had planned out to obtain due to the price, timing and features that I needed in the Buick Enclave.

Michael kept looking and working with me to meet my needs, where others abandoned me in my search.

I must say that my expectations were exceeded at Yates and particularly with the level of care and support that I got from Both Jeremiah and his associate Michael.

I found Michael especially focused on my needs even whilst he was travelling back and forth to the hospital with the delivery of their second child. Michael was also supporting a bad back which he had injured playing with his young child.

I was very impressed. I was concered for Michaels health and advised him that he should focus less on my "wants and needs" and go take care of his back and his family.

Michaels Wife was due for delivery on April 5. I had Michael running around to get my needs taken care on as late as the afternoon on April/4.

I would sincerly wish to thank Michael for his concern of a customer and was very impressed with all that he and Jeremiah did to do the impossible for me.

Thank You Michael.

Thank You Jeremiah

and

Thank You Yates for the type of culture you have at your dealership.

I was also very surprised that the dealership was very trusting and were able to release the car to me without all of my funds being received in their bank account from my bank.

I wish Yates all the success.

In closing, I will request that the reviewers of this feedback, request from Yates the difficult task that I laid upon them for getting for me the extensive specification that I wanted the car to have.

Latiq Qureshi

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Johnmoreno1
4/2/2011 11:20:58 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: John Warnke was the primary but they worked as a team.

My Review of Yates Buick Pontiac GMC:
The overall experience was amazing and they continued to work to
Find the right vehicle for us and when they realized they couldn't
Find the vehicle we ordered it and they followed through the entire way.

The most important thing is that they worked as a team and someone always
Knew of my vehicle and it was being taken care of.

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