My Review Of York Ford:
There is nothing inherently wrong w/ York Ford, its just that there is nothing worth recommending or praising. Did we have a bad experience? Yes, was it ultimately fixed, yes. Were we inconvenienced, yes.
Jim was eventually able to make things right, and I sincerely appreciate his efforts. However, I believe that the whole dealership's communication structure is somehow flawed.
I first contacted York Ford and spoke to Jim about the car. That evening, we went to see it, and Allen showed it to us. That weekend, Jim was nice enough to let us do an extended test drive away from that place, where we ultimately decided to purchase the car. The sales manager drove a hard bargain, but we ultimately came to an agreement.
They were extremely hesitant to get anything that THEY owed/promised on paper. Once the deal was struck and the money changed hands, we were very much de-prioritized and I felt like I had to badger and make multiple visits to get anything accomplished.
Cheryl seemed overly pushy with the aftermarket warranties, but I guess that's what she has to do.
We did the final pick up with Allen who did take note of the missing items and was a good instructor on the Sync system.
Again, Jim did in the end make things good (He personally delivered a promised items to our house, along with a cold adult beverage), but the whole process left us negative on York Ford in general.
Overall, I would not recommend York Ford to anyone. I don't plan to have my car serviced there (even for the free first oil change).
I hope that our experience is not typical, however, I believe based on my dealings with the staff that it is all too often the case.
Was this review helpful to you?
Yes | No