Young Ford Brigham City

Never will I buy a car from this dealership again. They never checked the car before selling it to me. They lied about putting new breaks on. Finally pulled them myself and do the job. Took advantage They never checked the car before selling it to me. They lied about putting new breaks on. Finally pulled them myself and do the job. Took advantage of me in so many ways. Said this that and the other. Never did anything they said they would. I paid cash and they treated me terribly over buying the car. The brakes,battery, tires and windshield were all going to be fixed and NOT More

This dealership is a joke. There are no redeeming qualities. The service department is absolute trash, the salespeople are pushy jerks, the manager is a sleazy garbage human There are no redeeming qualities. The service department is absolute trash, the salespeople are pushy jerks, the manager is a sleazy garbage human and the financial advisor is a moron. Buying a vehicle from here was the biggest mistake of my life. More

Wish there was a way to give negative stars. .. Absolutely the WORST experience I've ever had at a dealership. Purchased a vehicle there a year ago and it was absolutely the biggest mistake of my .. Absolutely the WORST experience I've ever had at a dealership. Purchased a vehicle there a year ago and it was absolutely the biggest mistake of my life. The truck "came with" additional warranties" and "care packages" that I wasn't even told about until after I signed the contract. That added a nice chunk of change to the sale price. Not to mention they messed up the initial contract and told me it would cost me even more money to buy the vehicle (after a month of owning it) this after they sold my car that I traded in. Now a year later I'm able to trade in my truck to Heritage of Tremonton ( BEST DEALERSHIP EVER!) and request a refund on the warranties and "packages" I didn't want in the first place. Spoke with the manager of the dealership to ensure I had all the proper paperwork. When I arrived to the dealership the financial advisor told me I didn't have the proper paperwork and that it would be more of a hassle for him to process the refund. I even explained that I spoke with his manager and that he told me I had all of the correct paperwork. Weeks later I still haven't gotten anything back. Needless to say I'm not surprised. Unless you like throwing away your money or selling your soul, your first born and your dignity for a vehicle that you'll inevitably be upside down in, go anywhere but here! More

The salesman we worked with was nice but they cheated us on the trade in. Salesman stated a trade in value while discussing numbers, when all was said and done they changed the numbers by $600.00. Meaning t on the trade in. Salesman stated a trade in value while discussing numbers, when all was said and done they changed the numbers by $600.00. Meaning they cheated us. When I emailed and asked about it, the salesman sent it to the GM and we have had no response. If you are looking for a new vehicle and plan to trade in. I would keep driving past Brigham. Dishonest dealership! More

Buying a car at Young Ford in Brigham City was the smoothest and nicest experience we’ve ever had with any authorized dealers around Utah. Everyone that came in contact with us was very nice, polite, smoothest and nicest experience we’ve ever had with any authorized dealers around Utah. Everyone that came in contact with us was very nice, polite, respectful, and advocated for our benefits and the best financing rate. We want to shout out especially to Dean Betz. He went over and beyond to get us the car we wanted and the best deal possible, revealing himself to be a great and professional salesman we will recommend to everyone. Nanette is a true champ and knows what she’s doing! We are delighted with the entire process and our Ford, and if we need another car in the future again, no doubt there is where we are going. Thank you! You are the best in Utah! More

Went in for a truck I saw online to see what they could do. Didn't have it so took another truck for test drive. Liked it and Dean Betz went in to see what price we could get it done for. The tag said $420 do. Didn't have it so took another truck for test drive. Liked it and Dean Betz went in to see what price we could get it done for. The tag said $42000 we had the deal worked out so I was out the door at $45000. Nooo price suddenly turned into $5000 more than what was on it. Bait and switch is totally what this dealer is about! It took me walking and going to look at other dealerships before I went back to ask more questions before the dealership finally went down to what I couldn't afford but did. I had cash and because of that it jacked the price up and alot of games before after 9 hours I got the price I needed. They are great if you finance through them but BEWARE!!! Dean Betz was an awesome salesman and worked helped me through it all. I won't go back to buy from them EVER! More

Dishonesty is their number one trait! Sadly after we spoke with the salesman on the phone twice and discussed the price of the vehicle we went in to purchased the vehicle. Upon arrival we were told that spoke with the salesman on the phone twice and discussed the price of the vehicle we went in to purchased the vehicle. Upon arrival we were told that the price of the vehicle would be $5000 higher than MSRP. They were not willing to negotiate and we’re not willing to adhere to the original agreed-upon price. We had spoken with the salesman twice before making the one and a half hour drive to the dealership but they said that there was nothing they were willing to do. Extremely disappointed in the lack of integrity. Definitely go anywhere else! More

Unfortunately had a terrible experience. Service department tried charging me for work covered under my warranty. Was forced to contact Ford Warranty department directly to resolve the issue. Young department tried charging me for work covered under my warranty. Was forced to contact Ford Warranty department directly to resolve the issue. Young Ford, Brigham City, then charged me $189.95 for the diagnosis in addition to my warranty deductible. To make matters worse, I had a scheduled appointment and they didn't start diagnosing my vehicle for 4 days. Absolutely ZERO communication. I was forced to personally go into the dealership for updates. Will never use an Young dealerships or service departments again. They absolutely do not care about their customers. More

The used vehicle I looked at Was way overpriced compared to an NADA. The sales staff were unwilling to negotiate. There were mechanical defects that were not addressed prior to taking a test drive. Sales an to an NADA. The sales staff were unwilling to negotiate. There were mechanical defects that were not addressed prior to taking a test drive. Sales and finance people were less than helpful. If you’re looking for a Ford I would go anywhere else. More

Three men were awesome, Brandon, Skyler, and Mark in the Service Dept. Made me feel valued! Great Service. Fixed all my issues quickly and with a smile. Service Dept. Made me feel valued! Great Service. Fixed all my issues quickly and with a smile. More