Being a marketing and public relations coordinator, it saddens me to have received such bad quality of customer service from the used Kia dealership. I will not get into the private side of what happen, but I can attest for the disrespect, dishonesty, and mistreatment. We walked on to the lot knowing the vehicle we wanted. We were paying cash for the vehicle, and the organization was sloppy. I called on my way from Arkansas to Springfield telling the sales side of Youngblood that I was on my way. I also told them the car from their inventory that I was looking at. I told them around what time I would be by to look at it. The person over the phone told me she would email me more info on the car and get back with me because they only had a stock photo on their website. We get there; I still had not heard from anyone, and they seem to nothing about the vehicle on their lot. The sales rep that was taking care of us tells me if may be across the stress. So we pile in my personal vehicle and go on a wild chase looking for this car. (I do not blame the sales rep) About 30-45 minutes of looking we finally track down the car and it was in the "detail" lot. We look at it, and I test drive it. I liked it. We offered an extraordinarily fair deal, cash, and was taking it as is. (It needed work) The sales rep after one counter decides to shake my hand and tell me thanks for stopping by, so we left. Around 6:30 I call and tell them I will take them up on their offer. Calling them took three times to get a hold of someone that could sell me the car. I was shocked. We get there the car is being cleaned, and that took about 45 minutes. By the time I finally saw what the car looked like it was pitch black out. We sign the papers. The next day Youngblood was supposed to fax the title over first thing in the morning. Our personal banker calls us around noon to tell us they have not heard or seen anything. I decided to call the dealership and ask nicely to have them fax it over to the Battlefield Bancorp South location. I got a nasty phone call from someone pretty much calling me a liar and had a nasty tone. He made me feel as if I had done something wrong when I only needed them to fax a simple piece of paper. (This is all happening while I am in Arkansas, I still don't have the vehicle in possession, but they were paid up) My business partner goes to see what is the issue because he lives close by and they start yelling and being belligerent with him in the lobby. Calling us out on lying and harassing him. All he needed was the title. They proceed to tell us the title is nowhere to be found, meaning they attacked us for their mistake. I could go on for days on how bad the customer service is. They harassed us, were unprofessional, rude, using xxxxxx nicknames for each other. I am just appalled. We ended up leaving on a semi-positive note with the Fiance Manager, Sean Cabins. He left us in an okay mood. The person who harassed us the most was Scott (Lastname?) If you are planning to buy a vehicle, I would suggest going somewhere else. I drove over 100 miles to see them and got treated like a nobody. In the customer service industry, you never know what your customer is going through. I just lost my other half unexpectedly, and that's why I needed a car. The night we signed the papers, I started crying a little and asked for 5 minutes alone. Sean, though he left us in a good mood today, rolled his eyes at me because I was running them late. They couldn't give me 5 minutes to grieve. I am sorry to all the people who have experienced this poorly run establishment.
I Recommend This Dealer:
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