i usually do not write reviews but John Youngblood customer service is poor to bad. this is the second time dealing with these people with negative response both times. first with saleman joe not ordering a spare tire like was in contract before i signed papers for a kia sportage 2017 . i had to walk in go to parts and ask if my tire was here . which was promised within 3 days . gentleman told no tire been ordered.. oh not right thing to tell me ... i insisted to talk to owner - manager . lets say i wasnt very happy ... had to wait on tire oh they wanted to charge me ha it was on contract. i called corporate to complain.. so here i am again frrustrated with a warranty issue with my airconditioner blowing hot air. took in tuesday aug 22, 2017 . david told me had to order part ok fine with , said be thrusday or friday for part to get here. they would call me!!!!! when came in . ok thrusday came friday came nothing . here it is wednesday aug 30. i called on my lunch phones rang and rang numerous times . i hung up thinking i dialed wrong number nope right number. i called back lady answered this time ask for parts . ask if my part was in he said yes it is in . omg!!!!!!! called right back rang 3-4 times prompt came in dial extension you need left message , to call me. here it is 530 ., no return call. i had enough . called kia corporate told them what going on . they called hmm they got through . got noah on phone explained to him why wasnt i called back when part came in to schedule appointment to get warranty done.. he didnt know, hmmmm . again . He said phones hasn't been working, really just a excuse .. Isn't this their job to call me back ? He asked when would I like to bring in i said very serious oh maybe last Thrusday , Friday , Saturday , Monday Tuesday , Wednesday ... My point is i wasn't called .........i asked why is a customer having to call your corp to get help and then you guys to check on part and schedule appointments when that is not my job . im not on payroll .!!!!!im so frustrated with this service and people in this dealership . now. duly marked with corp and noah . my car is fine everywhere else and i better not get down road after getting my car worked on and find lets says brakes goes out head lights dont work etc my point is better be 100%, when I drive off lot . I am not paying for your service screw ups!! There will not be 3rd time with you guys!!! So stay tuned take my car in aug 30 to get worked on .. Is this customer service any one would want??? I bought 2 new kia from these people , I would think I would get great service .. I have to pay excessive amount out for oil changes from these people I would think I would get discount since bought from them nope .. corporate wants me to call them back after picking up my car today .. bad experience!!!!!!!!!!!!