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Youngblood Nissan - Service Center

1.7

55 Lifetime Service Reviews

3505 South Campbell Avenue, Springfield, Missouri 65807

55 Reviews of Youngblood Nissan - Service Center

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November 18, 2016

"Worst service of mylife!"

- Nissiangirl35

Treated like dirt! I have owned nothing but nissian vehicles and have always been very happy with everyone of them.. until I purchased my 2013 Altima.. worst car ever! The service department at this dealership talked to me like I was dirt on the floor! Told me to take my car to Rolla..

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Recommend Dealer
No
Employees Worked With
Shawn Hamilton an Chase Wells
August 07, 2016

"Poor Communication"

- Becca9905

Communication between sales & service poor. I took my truck in for first oil change the Sales manager yelled at me over rotating tires at 4800 miles when I bought the truck it had been Demo with 3800 miles.

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Recommend Dealer
No
Employees Worked With
Joe Griffin
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Devon Overall
April 13, 2016

"Info on Rogue"

- kswarren

I was happy to have Ryan as my sales guy as he is very detailed and really knows the knowledge of the car. I am talking about the Rogue.

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Recommend Dealer
Yes
Employees Worked With
Ryan Little
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 28, 2016 -

Youngblood Nissan responded

Thank you so much for your kind review! Please don't hesitate to call us with any questions, and we look forward to having you back for your first service! Sincerely, Dustin Howard, E-Commerce Director - Youngblood Auto Group

September 27, 2015

"price gouging service dept"

- haha

I bought a 2016 Platinum Maxima, it took the service department 2 weeks of brow beating for them to get all the items (plush floor mats, trunk mat, splash guards, owners manual). I hit something in the road 2 weeks after I bought it and blew a front tire and cracked a rim. The service department told me a rim and tire would cost $1380.00. That is hilarious, the service manager argued with me over the price saying it was correct. I called to other dealerships and cut the cost in half and told them that I would be there to get my car. They then and only then they looked into the price and said, "Oh my bad" you were right. When I went back to pick up my car I was clearly the topic of discussion that day because wow was I met with distain. NO worries, I wont be back. The did nothing to make it right! They claim to have lifetime power train warranty, that doesn't mean much when everything you get done in their service department cost double, I was wondering how they could do that??? I could type for hours about the bull crap we were told and promised by one of the guys in the service department but I am seriously done with it

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Recommend Dealer
No
Employees Worked With
Andy in service and Shawn service manager
August 25, 2015

"Rip off central"

- JDS58

They are friendly as heck, but it is easier to rip you off if you are friendly. I had a service contract that worked well until I moved to Springfield MO. I went in for my first oil change and they tried to hit me up for the micro filter. It was not too bad, but they did not realize they then had to replace it since my service contract covered it. They told me I needed a new battery terminal, took the car home and it took me more time to find my battery terminal cleaner than it took to clean the terminal. They over filled my tires to 60 PSI They claimed my tires were out of alignment 3 times in under 3000 miles of use. (Actually let them fix it twice). The last straw, they did a song and dance about how my windshield fluid may freeze and damage the tank or motor. Well shortly after that I tried to use the windshield fluid and it did not work. I thought something may have froze. Later to test things I tried to use it. I heard the fluid motor running when the engine was off. I put fluid in and still nothing. So I checked the line. Sure enough part of the line had been gouged out and the gouge was in the one place that sort of hid it where the line went under some metal. The only people that had ever been under the hood of that car from the time the windshield worked and did not work was me and their service department. I never took my car back and never will. I do not know if it is only one person, a team of people or the entire center. But I have had enough bad experiences there it really has to be more than one bad apple. Ended up going to a service center in Bentonville AR that this sight rated fairly well for my last maintenance service that was on the service contract. They did very well, did not push for anything. Much better experience.

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Recommend Dealer
No
Employees Worked With
Stop trying to hype problems and stop trying to make things break or break things. I do not know if it is your entire service department or not, but there is something rotten there.
May 12, 2015

"Went in for the 3rd time with transmission problems"

- debwhet59

I was told that the problems I described were classic CVT failure by more than 3 different men at the dealership. Yet, once again, it was something connected to the transmission by not the transmission. And once again it was going to cost a large amount of my money to fix; plus once again I had to pay for the diagnostic.

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Recommend Dealer
No
Employees Worked With
Daniel Chitwood
September 13, 2014

"oil change at youngblood auto group"

- hhooker

They did an oil change and filter, rotated 4 tires, did a multi point inspection and free car wash. I can't say enough good things about them. They are always on time and go out of their way to make you comfortable . Like their commercial says (WHAT A PLACE). Jack Reynolds

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Recommend Dealer
Yes
Employees Worked With
Greg Scott
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Other Employees : Andy Burkemper,Klay Woods
Sep 23, 2014 -

Youngblood Nissan responded

Hi Mr. Reynolds, Thanks so much for taking the time to post your feedback! We appreciate hearing from our customers, and I’m glad to hear you had a great experience with us. Thank you for visiting us at Youngblood Auto Group! Sincerely, John Widiger General Manager Youngblood Auto Group

April 11, 2014

"Unresolved initial issue and LOTS of unauthorized work!"

- NancyCrawford

I went to the dealer because I have an issue with my car not always recognizing my key, thus activating the security "immobilizer." I also requested an oil change. Andrew, the "service adviser" informed me that they would also perform a "45 point courtesy inspection." About an hour after I dropped off my car, Andrew, called to inform me that they thought the issue was a loose positive battery post; also to inform me that I had a "really bad" power steering fluid leak that would probably prevent my vehicle from passing the safety inspection the next time it's due; and lastly that I had belts that were cracked and worn. I told Andrew that my car does NOT have a power steering fluid leak, that leak was repaired about a month ago by my regular mechanic, and that if the service technician was ACTUALLY performing an inspection instead of just trying to find items to upsell me on, he would have SEEN that there is no active leak. I also requested that the belts be replaced. He told me that the car should be ready late that afternoon and I let him know that really, so long as it was ready by noon the next day, that would be fine. Andrew called me again at about 11:45am the following day to inform me that the car would NOT be ready by noon because "the" technician had to attend some recertification training that morning. Excuse me, but it seems to me that at a large dealership like this, if a customer needs a vehicle ready by noon and one technician isn't available, there are plenty of other technicians around to pick up the slack. Regardless, I took that in stride and let him know that as long as the car was ready by 2pm, I would still be fine. I had rented a car from a car rental place at the airport and needed to have it returned by 2pm, also I needed to pick my daughter up from school at 2:30. I didn't hear from Andrew again, so I returned my rental car and took the dealership's shuttle to the dealership and arrived at about 2:00. Once I tracked Andrew down, he told me that my car just needed a few minutes to be finished. After waiting about 10 minutes, I contacted my daughter's school and arranged for her to stay at an after school activity since I wouldn't be there on time. After about 30 minutes I tracked Andrew down again and inquired about my car. He said the tech was just finishing up and it would be just a few minutes. Again I waited, and after about 45 minutes Andrew wandered through and told me that the tech was just "finishing up the coding for my new key," and that I was going to be "really happy" because he was "getting me a REALLY REALLY good deal." At that point I started to be anxious, because I didn't need any sort of "deal," let alone a "really, really good deal." Some time later, Andrew resurfaced again to tell me that I was going to be really happy because they had done a LOT of work on my car, and he had gotten me a "really good deal on it." He then escorted me to the cashier and presented me with a bill for about $650! And oh, by the way, they hadn't been able to resolve the issue with my key - they had gotten a key cut, but the tech couldn't get it coded properly to start my car. He then handed me the non-functional key and told me that he had gotten me a "really good deal" on this key, too at only $34.99! Excuse me? Who would pay a nickel for a key that doesn't work, let alone $35, and on top of that the insult of being told that it was a "really good deal?!?" And, he said, the good news was that the key I had brought in "still works." On top of that, they had replaced my spark plugs and also my valve cover gasket - the latter to remedy the "really bad oil leak." This was the first I had heard of either of these issues. IF he had mentioned the oil leak to me, I would have told him the exact same thing I told him about the supposed power steering leak - it had already been repaired and any oil present was simply residual. So there was all this extra work that was not only done without my authorization or knowledge, but which had never even been mentioned to me! By this time it was about 4:30. My daughter's after school activity had been over for an hour. I had no one else available to get her. I told him that I flat wouldn't accept or pay for the key - he tried to argue the point with me, telling me it was a "valet key" that I could use to unlock my door! So my bill was adjusted to just under $600 - I told him I would pay it under protest because I couldn't stay any longer. When I got home, I went over the paperwork that they had provided. By their own figures, I had authorized and received the following: $157.89 for battery parts and labor, $162.89 for belt parts and labor, and $34.95 for the oil change for a grand total of $355.73. The next day I had a message from the dealership's customer relations manager. I couldn't hear his name clearly on my voice mail, so I called the dealership and asked for the customer relations manager. The receptionist had no idea who I meant, so I told her that I thought the message said his name was Don or John or Tom - then she knew who he was. Hey, if your receptionist doesn't know who your customer relations manager is, maybe she should be trained to refer to a roster. Anyway, I had a couple of phone calls with him, and then he turned me over to Sean, the service department manager who agreed that I had been overcharged but had the audacity to try to haggle over it. He wanted me to pay over $100 for what he referred to as "diagnostics" for the issue with my key, stating that his tech had worked on it for over 3 hours. That seems highly questionable to me since Andrew had told me that the tech wasn't coding the key until after 4pm! He then offered to let me bring my car back in and his tech would "continue to look for the problem" at no charge to me. I told him this was unsatisfactory because I no longer have any trust in the dealership service department. Supposedly I'm receiving a refund check for the difference in what I paid and what I should have been charged. I'm still left with a key that sometimes causes my car's security system to activate. If I could have this resolved by a non-dealership mechanic I would have already done so. I'll travel to another city to have this issue resolved rather than return to Youngblood.

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Recommend Dealer
No
Employees Worked With
Andrew
Apr 29, 2014 -

Youngblood Nissan responded

Good afternoon Nancy, My name is Mark and I am one of the Managers at Youngblood Auto Group. I would like to speak with you about your experience in our service department. I contacted the Nissan Service Manager and a complete refund has been mailed to you. Our offer still stands to continue working on the problem with your key at no cost. Mark Sherrow 417-882-3838

Apr 15, 2014 -

NancyCrawford responded

I left you a voice mail at approximately 1:50pm on 04/15/2014

April 07, 2014

"Always smiling, friendly, personalized service at the..."

- Imaguillory

Always smiling, friendly, personalized service at the service center. I'm a senior citizen, and appreciate great customer service.Three word summary: I LOVE YOUNGBLOOD!!!

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Recommend Dealer
Yes
Employees Worked With
Neal, David, and Austin
Apr 08, 2014 -

Youngblood Nissan responded

I am very happy to hear you had such a great experience with us! We always love hearing from our customers, but it is especially nice to receive positive feedback. Thanks for being a valued customer! Sincerely, John Widiger General Manager Youngblood Auto Group

October 24, 2013

"We love being a part of the Youngblood family. We have..."

- Lazygranch

We love being a part of the Youngblood family. We have purchased two Nissan vehicles from Youngblood recently and we are treated like royalty. Make an appointment, arrive at Youngblood, they take the car, service it quickly, wash it, and we leave with a fresh bottle of water. Perfect!

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Recommend Dealer
Yes
Employees Worked With
Andy Burkemper and Jerry Crews
Oct 29, 2013 -

Youngblood Nissan responded

I am very happy to hear you have had great experiences with us! We always love hearing from our customers, but it is especially nice to receive positive feedback. Thanks for being a part of the Youngblood family, and please let us know if there is anything else we can do for you. Sincerely, John Widiger General Manager Youngblood Auto Group

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