I sold my vehicle to Quirk Volkswagen at the end of March and subsequently canceled the vehicle’s registration. Shortly thereafter, I received a toll violation from New York showing my former license plate being used on a different Volkswagen vehicle. When I first contacted the dealership about this serious issue, I was told someone would call me back the next day. No one did. When I called again, the manager I had spoken with the previous evening appeared to have no recollection of the matter. After placing me on hold, he returned and informed me that my plates had been returned to me. When I advised him that I had photographic evidence showing my license plate attached to another vehicle in New York, he asked whether I was sure I had not received the plates back myself. I was then told that the General Manager (I believe his name is Jason) would contact me the following day. Again, I received no call and was forced to follow up myself two days later. During that conversation, the General Manager was not only unapologetic, but claimed that he had previously informed me that my plates had been thrown away and that someone must have taken them from the trash. No such conversation ever occurred. What makes this explanation particularly concerning is that license plates are not supposed to be discarded in the trash. Dealerships are expected to properly destroy surrendered plates. Hearing a General Manager suggest that my plates were simply thrown away—and then speculate that someone may have retrieved them from the trash—only raised further concerns about how this situation was handled. The most troubling aspect of this experience has been the complete lack of accountability and professionalism shown by management. This is not a minor customer service issue—it involves license plates associated with my former vehicle being used by another vehicle, resulting in toll violations being issued in my name. As a result, I have been forced to file a police report and spend my own time addressing a situation that should never have occurred. Equally troubling was the dismissive manner in which my concerns were handled. At every stage, I felt that my reports were minimized, questioned, or ignored rather than taken seriously and investigated appropriately. As a female customer, I was left with the impression that my concerns were not being treated with the seriousness they deserved. I expected far more from a dealership’s management team when reporting a matter with potential legal and financial consequences.

What a horrible place. I bought my car there and had it entirely serviced there for convenience. Last year I had it serviced there and the tech broke the oil filter housing during an oil change. I paid for it to be repaired. On Friday I went to pick the car up and it was completely dead and the ignition was broken. The tech probably left the lights on when they performed the inspection. I said I would pay for the battery but I wanted the ignition fixed. Never an issue with the key before it was dropped off there. After initially telling me there was Nothing they could do, they offered me $100 off the repair of the item they broke. After buying the car there and spending $10K+ there over the years. These guys are COMPLETELY INCOMPETENT. DO NOT DO BUSINESS WITH QUIRK AT ALL. YOU WILL REGRET IT....

The service department treat their customer like two years old and blame them for the issue rather than trying to perform a root cause analysis of the issue. Brought a 3 week old vehicle in to have them look at an issue with window that goes down when window lever is pulled up to close. After 24 hours in the shop, technician noted on work order: "Pinch activation was not activated so they activated the pinch protection and lube the doors." Go to the car to find that the problem still exist on first try. The shop's forewomen (service director) was brought out and I demonstrated to her that when I go to open the window using first position of the window lever (the second position is the one-touch control which opens/closes the window all the way) and stop with the window 1/2 or 2/3 of the way open, trying to close the window using first position of window lever results in the window going down instead of going up.    She sees the issue and then provided the following response on why it's still happening (making no mention of the pinch protection activation that was documented in the work order). 1.) The car did not report any fault when we scanned it and based on our SOP there is nothing we can do or fix; 2.) After observing the window closing when lever is pulled up:  This is an user error.  You should be pulling it all the way up (e.g. one touch open/close) and then pushing down on it to stop it.  It was not designed to for you to pull the lever up to first lever position to control window opening and closing (even though with that operation, the window will stop when I release the lever where I want it to stop). I guess what got me upset is not the fact that the window is not operating as expected but dealership personnel treating me like a 2 year old and providing explanation that seem to defy a normal person's expectation and experience on how window control should work. If her subsequent explanation is true, then what truth is there in the explanation/work performed that was put into the work order. It might not have an error code but you observe it's happening, so appreciate if you can just acknowledge it and live up to the fact that you can't fix it.

Quirk response: HI Susan, we can understand your frustration in this situation. The person who you spoke to at the time may have been referring to general cleanliness and light vacuuming. If the interior needed a deep cleaning we may have to charge extra to get it suitable for the next owner. Also there may have been other light damages to the vehicle (interior or exterior) that were not obvious when returned. They must also be fixed before the next person can drive it. We hope you can understand our reasoning. Thank you. My response: The car was checked by the service department when I went to inquire about the end of my lease. I was sitting with the salesperson and the person from the service department. It was discussed. Like I said, they will lie to make a sale. I also have called the dealership 3 times about this. The response you read was the first response I’ve gotten.

This is a typical dealer that has no interest in anything else but extracting as much money from a person as they can. I attempted to have them fix my seatbelt because it was ripping for some reason. They came back and accused me of doing it, or it was my dog and that voids the warranty. They wanted me to pay $400 plus labor. The list goes on, when I bought the car, I did my research, and had bunch of questions. The sales people knew nothing, I had to find the answers online. Don’t go here; avoid at all costs.

Recently purchased my 4th Quirk VW! Excellent experience! No nonsense!! GM Jason Thompson made the whole process seamless, and Yuri was a fabulous assist! A dynamic duo! Loving my new 2020 Jetta SEL with Beats by Dre sound system! AMAZING!! Tatsuka was a super phone liaison as well! I also love the service dept. - Jordan is totally go-to!