Fort Wayne Mercedes is the worst new car dealership service department that I have experienced in my life, and I am in my 60's. I traded my S65 on a BMW M760i and my GLS550 on a BMW X5 Msport. The BMW service department has not left me regretting this decision in the slightest. I have loved my Mercedes' for decades and actually prefer them over BMW, but am tired of shipping my cars to Chicago for service because FW Mercedes can't get me in for 3-4 weeks and then wait for another 3-4 weeks for the repair after diagnosis and parts are received on a 6 figure car. The service reps don't seem to care about customer service and have a condescending attitude that you should be honored to deal with them. No more for me....

Brought my 2014 E-350 in for a rear tail light out. Purchased my car from them too. After having the car all day I was advised it "could" be either the light or a control module. The former being $600, the latter $850. After some research I decided to purchase a OEM rear tail light assembly for $250. I installed it in 30 mins and it worked perfectly. Still have not after 2 months heard from Mercedes who said they would order the parts. Best advice if you own a Mercedes? The dealership should be the last place to take your car if possible.

After prepayment for a key when I made the over 1 hour drive was told the title and dealer sales forms and the fact that I drove the car there does not mean I own the car and I could not have my property in which I payed for and own, also they will not refund the money, per Scott.

Had a wonderful buying experience with this dealership. I was fresh out of college with little credit history, Mercedes Benz did everything in their power to help me. Thanks to their commitment, I was able to purchase my first car without a co-signer. The business manager, Nadeem Baig was wonderful! Since this was my first purchasing experience, he explained every process and focused on what was best for me and my financial situation. Not only did their business department go above and beyond, but their sales consultant, Milton Bouger was amazing!!! He was able to work with my schedule and explained every detail the car had to offer. Even 4 months after my purchase, Milton still contacts me to check up on me and the car. Wonderful business with wonderful staff. I would highly recommend!!

I bought a SUV and it was a awesome experience. Thank you too all involved. It was truly a great experience. I will recommend too all.

I was looking for an suv and he helped me with this dodge journey 2013. I wanted and needed this vehicle. This man was very nice and patient with me. He held the vehicle for almost a week waiting for the bank to get back with me. Most salespeople would have made you put a down payment or sold it if you didn't come back but he didn't. He waited and even when the bank said they couldn't do it, he was still very nice and helpful. I would have him help you if you ever go to mercedes benz of Fort Wayne! He is the nicest salesman I have come across! He keeps his word! That means a lot! Thank you Qasim!