Awesome My experience at the Honda dealership was awesome and I will recommend my friends who needs a car to go there.

Received professional, courteous service from everyone at Honda of Sarasota.Highly recommend this dealership. Will return in the future.

Juan was awesome from the start. Straight forward, no weird car salesman pushy vibes. It felt like we were just dealing with a friend. He listened well, answered all questions and handled everything in a timely manner. No games no bull. Straight to the point. I've been to a lot of dealerships over the years and come out very frustrated and wasted a lot of time. My experience with Juan was the complete opposite! I'd highly recommend Juan to anyone I know looking for a vehicle!

I want to specifically commend the Sales and Service teams (special thanks to Teddy and Don in Sales and Darin in Service). They were exceptional, kind, and transparent. They took the time to explain every detail and followed through on every promise, delivering a truly premium customer experience. Unfortunately, this was completely overshadowed by a very unprofessional encounter with the Finance Manager. I was called 'unreasonable' and 'greedy' simply for asking for clarification on finance terms and deal mechanics. Most insulting was having my ability to make payments belittled. Matt treated my questions as an inconvenience and was visibly impatient and rushed; sitting in his office was suffocating. His lack of basic professional courtesy made the process so stressful that I actually handed the keys back and walked away from the deal. The lack of professionalism didn't end there. After I handed the keys back, Matt told me a sales associate would come to complete the return, yet he failed to follow up with anyone. I was left standing around the lobby in limbo, left to guess what was happening until I finally sought out Teddy who was kind enough to step in and helped save the deal. Honda was my first car, and I have always felt a strong sense of loyalty toward the brand. It is deeply disappointing that one individual's behavior and total lack of accountability can single-handedly ruin the hard work of the sales and service departments and ensure that I will not return to this dealership.

great customer service and no issues with the service. will go back for future services

I was very happy to be greeted by James who quickly reviewed my needs for my 2009 Accord. I had an oil leak that was fixed promptly and even got a video from the mechanic working on my car to show what had been done. It was a fantastic experience and will definitely be back when more service needs arise.