Traded in my car September 19th 2024 they paid it off in November . They refuse to fix it or answer the phone . It’s been over a year they don’t call or email .

I had an unusual problem with my door, and Nick, the manager was so kind in helping me. I am a single mom with a van, and I have been taken advantage of with car maintenance before, and Nick was personable, helpful, and efficient. He didn't even charge for the repair because a technician had called in so the work took longer than he anticipated. I was treated professionally by everyone there. Words aren't enough to describe how grateful I am. Five stars!

Sales person was great, until after I bought the vehicle. I wasn’t told about the $3000 dollars for the bumper to bumper, I thought that was the Kia warranty they were talking about. No one returns my calls on the $3,000 dollars that is still out there! They told me to tell the finance company I wanted to keep it and they would then refund the money themselves so that they didn’t get charged to re-do the paperwork. I was told I would receive $100 check as well. At the moment I would not recommend them due to their lack of empathy and lack of returning calls. They need to fix their communication and quit thinking because I am a female they can push me around. Even Mike the manager hasn’t returned my call because I just called last week and was told I would be called back that afternoon. Once again NOTHING! Next step will be calling the finance company and reporting to BBB.

Bo, Alex and Scott were very helpful and met all our needs and helped us get into something our family loves Thankyou for keeping your word and helping every way definitely somewhere I will go back to and very kid friendly

My sales rep was Christan Albert. And he did absolutely everything to make sure my husband, son and I was approved for a vehicle. If you need a car I highly recommend award Chrysler of Carbondale Illinois. And definitely ask for Christan Albert. He has a heck of a personality and it’s never dull as long as he’s in the room☺️

After spending 4 hours on Thursday test driving 4 vehicles and promised so much by Christian I have to say the general manager made it worth it on Saturday when I brought my husband with me....he bought our lunch and worked with us for hours and we were able to drive away with a vehicle we were satisfied with I have to say every salesman we had was very polite and helpful they definitely have my business again.