21300 NW 2nd Ave
Miami Gardens, FL 33169
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Worst lease experience ever at Subaru NORTH MIAMI. What we agreed to was not what ended up on the contract. We didn’t even receive any paperwork or receipt until a week later, when we finally noticed extra charges and had to go back to the store. Only then did the finance guy, Kelvin, give us a breakdown of what he charged. Here’s the problem: they told us the down payment never includes fees or the first month’s payment. That is not how most leases are explained. Usually, the total “due at signing” covers your first payment, fees, and any down payment you choose. But here, they twisted the language to make it seem like we owed more than what we had agreed to, and none of it was explained clearly upfront. Kelvin acts friendly and makes it seem like he’s giving you “free” maintenance or bumping you to a better tier, but in reality he just keeps adding charges. When we went back to the store manager (the same person who made the deal with us), he said he had nothing to do with it because “finance is up to Kelvin.” Basically, no one takes responsibility. This place hides information, changes numbers, and tricks customers into paying more. Leasing here felt dishonest from start to finish. Avoid Subaru of North Miami if you don’t want the same nightmare.
They quoted a used car on car guru and then when we got the final price it was 40% higher. GM said that’s how they do business. That’s price gouging and false advertising. I’m reporting you to Florida AG.
Great service, professional, courteous, attentive, no pressure. Salesman Miguel and sales manager Gabriel went above and beyond my expectations.
Got my 2023 WRX 2 weeks ago. Great team very professional service, highly recommended dealership. They did everything to resolve any issue, even small things just to make us happy. Sales rep Luis Gabriel Gonzalez did all for us to get the right deal and was very helpful and professional. If you are looking to buy a car this is your place!!! They are there to help you and of course save you some money.
I’m very grateful to the workers at this dealership, they were very professional, attentive and helpful.
I had a great experience at Subaru of North Miami, the staff did everything possible to make me happy. Special thanks to Miguel, Terrence, Arshad and Ram who made purchase happen.
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