Love coming here even if it’s for an issue with my car . They are ALWAYS so helpful and make everything effortless. My car is always handled with care and the diagnostics they do are top notch! I couldn’t ask for a better team . Trevor is great

Everyone there is always so amazing and helpful. No matter how big or small they are always happy to help

I reach out to them about a car in inventory - iX M60 on Friday Afternoon. I look at the details online (there are no photos yet)and do my research on the car. Me & my family head out there at 4:30pm and we take a test drive. During the test drive I gave an offer. The salesperson had a cutoff around 5pm so we decide we’ll catch up online later. So we leave. Soon they accept my offer and send me the price printout at 5:30pm. I noticed in the printout - the mileage is noted as 32,000mi where in the listing in bmwseattle the mileage was 18,000mi. So i immediately let the salesperson know. He said he’ll look into it next morning. The next morning the salesperson confirms and we negotiate on the price over text and we agree. Now at 11:15am - we just set a pickup time of 12-12:30pm today & we start heading out. Suddenly, I get a text back at 11:30am from my salesperson that there is another person in the dealership who is now out in a test drive with the car and they’ll let me know if it doesn’t go through. I’m like “wait! What?” the rep told me - another rep took the car on a test drive. I ask “why dont you tell them the car is sold?” They offer me “another car is coming in which we can offer you as backup”. Then after I vent my frustration- the sales manager reaches out to explain that the second person was already on a test drive and they have the right to buy the car. Also tells me that the posted car photos have the mileage correct at 32,000 even though the listing says 18,000. I told him “the photos were not posted yesterday to the website”. He tells me: “oh well, they are up now”. Anyways - i hang up at this point realizing this is not a useful conversation. Absolutely unprofessional & definitely not what I expected from BMW .

Great experience I love bmw. Andrew Massart was awesome and very knowledgeable and I will definitely come back whenever I have issues.

My experience with the Seattle BMW dealership has been mostly positive. In the past, I've had issues, questions and concerns that were never responded to. I stopped taking my 2016 4 series - choosing a different (non BMW) shop to do the servicing. When I bought my current 5 series, I came back and the service (so far) has been better.

Always great service. Quick, efficient, no fuss and straightforward interactions. Loaner service is a plus. They always accomodate me.