My first visit to Hendrick Lexus Charlotte for 70k service on my ‘20 ES 350. Things could not have gone any better, from Mike Underwood my service writer to all others I interacted with. Service completed without questions, car washed and vacuumed when done. Overall a 5 STAR visit.

Really enjoyed working with Patrick. Such a nice young man. Also Rebecca did a great job explaining and showing us the electronic portion of the car. Everyone was so nice.

I have been working with this dealer for several years now while living in Matthews. They have treated me with kindness, and honesty. I actually trust them!! I have worked with Vanessa Hardly on a number of visits and I HIGHLY recommend her to be your Master Service Advisor!!! I will continue to work with her as she has been added to my personal contact list. Sheila Keasler

Hendrick Lexus does a great job of handling our service. Our service adviser, David Machold, is always courteous, professional, and fun to work with.

Brian Dowless is always kind, courteous, and incredibly efficient. Very professional. The service department is very attentive and right on point in getting things done quickly and communicating any and all findings with expertise. The waiting area is clean and well appointed and I use the business area every time I come. It is always a pleasure to bring my car in for servicing. Thank you!

Was an out of town customer for maybe the 3rd or 4th AND every time this dealership amazes me!! Mr. Michael Mirek made me feel like I';ve known him all my life!! Amazing Customer Service!! Thanks Michael!!!