475 Serramonte Blvd
Colma, CA 94014
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Extremely disappointed from what I thought would be a smooth first car buying experience. I bought a used car and the next day the 12 V battery was completely dead. It needed to be jump started twice to get it to a mechanic. I tried contacting the dealer for help because I was trying to convince myself that it wasn't the battery but something else. Even after sending them a video of what I was experiencing, they were telling me to try many different things except for checking the battery. On top of that, as I am driving the car home after purchasing it, I received an email that the car had been discounted $200. I spent $408 out of pocket for parts and labor to replace the battery within less than 24 hours of purchasing the car. The used car manager (Hong Chan) offered to only reimburse me $150 since early February and I have yet to receive anything even after sending a follow up email. I mentioned that the car was advertised with 80,734 miles and was sold to me at 80,780. I was told by a salesman that employees were using the car to visit other car lots. Hong denied this claim and was threatening to "warn" his employee for sharing this information. He claimed the battery was fine when he received it but the report is invalid if they didn't check the battery after adding almost 50 more miles. I don't understand why the low compensation if the car was already going to be discounted. Even when trying to have a civil phone discussion with Hong, he would talk over me and threatened to reject his $150 if I continued to explain the reasons why I should receive a greater compensation. No issues with the salesman but overall terrible experience.
Rudy was very helpful and respectful during my first visit at the dealership. My goal was just to look around that day and he was respectful of that. He was not pushy at all. So, after looking at other options, I decided to return to the dealership and had Rudy assist me. It was a fast and easy transaction!
I was acknowledged right away and there was no pressure to buy. The sales person catered to my needs and was very professional. I would and already recommend this dealership to friends and family.
The sales reps are knowledgeable and fun to talk to. The pricing is also quite reasonable and it tooks me 30min to reach a deal and another 30min to get all financing done (I paid with a check, no financing for an used vehicle).
Go visit Rudy at the dealership. he’s smooth and not pushy. He was able to call and text me for 2 months without being like some other salesman and pushing you. Good guy doing a great job. Thx Rudy
I had been looking for a good used car for a long time. I found one here and made the drive and decided to buy it. I was short of time and had my own financing in place. Everyone was great and professional and I was out the door quickly. I would recommend this place to anyone.
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