Appoint for 5-7 when dropped off told could 5 buisness days for diagnostics. Why give appts if you have no intention of keeping them.

Very friendly and helpful. Very clean and warm environment.. thank you for taking the time to help me with my car shopping

Had a recall on our Explorer. I called, made an appointment. We arranged our day to enable us to drop off our explorer and had time in th afternoon to pick it up when completed. We get up, fight the north-south traffic of Crestview and get to the dealership on time, just to be told the last part they had for our recall was used the day before. Our time and planning totally wasted for nothing. They set the appointment time and parts should have been set aside for the planned job. Service could have called and rescheduled our appointment. At that particular time just saying we would have to do it all over again when parts become available was not very satisfactory.

Super helpful and friendly. Shameless Rose came in on his day off to assist me! Answered all questions!

I called to make an appointment for my truck, next available appointment was two weeks away. I take the appointment, drop the truck off the night before the appointment, and was told 3-5 days to diagnose the issue. A week and 5 days later- they still haven’t done anything with it. Haven’t done anything but drive it down the road and confirm the noise. They had pulled an other car into the shop apparently and didn’t have anywhere for my truck to go, according to Nathan. After calling to tell them I was coming to pick up my truck the following day, they didn’t seem to care. Picked it up, took it to a local reputable shop and had my diagnosis by the end of the day. I posted my experience on Google, owner responds with platitudes- same as he does every single bad review with his email and phone number. I called and left a very clear message with my return phone number- never got a call back.

Sent me numbers over the phone agreed and ran credit, had everything approved before I get there. Leave work early, drive an an hour out of my way to sign for the truck. Getting ready to sign sales manager says my trade needs new tires and raises the price $3500 dollars. This is a scummy dealership take your business elsewhere. Absolutely ridiculous.