We’ve purchased 3 vehicles at this dealership Experience with each purchase and customer service was very good.

My service advisor Michael Lopez was professional and very helpful The repairs were made in a timely manner

I believe this VW Dealer is the best in the IE , it surpasses any service dealer hands down ! They really help and care for there customers , they are a true satisfaction! Michael Lopez goes above and beyond To make sure things are taken care of , as the rest of the service personnel, love there service and performance !

Had a very negative experience returning to this dealership to lease another vehicle. I went in about 5 weeks prior to my lease term end. I was brought after seeing the advertisement for a 2025 Tiguan R-Line that was advertised at a competitive rate and in the color I was looking for. After driving the vehicle and sitting down to make the deal I was told that the vehicle advertised (which included the VIN #) was not the one being offered. The sales staff stated it was a common complaint by customers and that if I opened the fine print I could see that the car being advertised was a Tiguan S not Tiguan R. I argued with several sales staff and the sale manager showing that the unique VIN number matched the one that was advertised. I have copies of the ad posted and pictures of the car with the matching VIN for review if anyone would like to see.

Please do not buy from this dealer. My daughter bought her first new car from them, a 2024 Taos. She has been adamant about her regular service visits. Now, one year after buying the car and just 2 weeks after her last service visit, the car got a "low coolant" light. She filled the car and took it directly to the dealership. After one day, service called her and said "there are no leaks, you can come pick it up." After we pushed the dealership with questions like "If it didn't leak out, where did it go?" we initially got responses like "air pocket". It took some additional calls for not only 2 people from the dealership to admit, but also a representative from Volkswagen to admit, that this model is known for "puking coolant" and the problem being a faulty head gasket. Knowing this and admitting it, they refuse to fix or replace the car. We have had the owner call us and threaten us to return the rental car and pickup our car or "it won't be good for us." I have never experienced a dealership know about an issue, and be so defiant about resolving it. Their solution is to "keep filling it up with coolant and wait for it to happen again." The owner actually threaten to fire one of the employees who was honest with us about knowledge of the issue.

BW Riverside is very helpful Michael the service advisor to care of me I highly recommend VW of Riverside