have taken my car over three times always claimed to fix the problem but instead the issues were still present and I was charged almost 2,000 each time

Luis Olmos is the person to see. Very knowledgeable about the product and he is also a BMW genius. Purchased 3 cars from Taylor. The deals were fair and they were very upfront. The waiting room is brand new and service from Wendy, Keith and Rocky is the best. They are more than accommodating. With follow up from the service department.

The service employees are nice but every time I drop my car off to be serviced, I get it back with something wrong. The first time, it looked like 3 prongs were dug into my front passenger door. Now the paint has been lifted off a portion of my back bumper and my clear nose cover has been ripped. Please remember that our cars are an investment - in the same way we take care of our investment by having it serviced and repaired by you - we want you to take care of it while it is with you.

Overall it's a nice dealership. Eventhough I didn't buy my bmw from them, they always provide me with a loaner car. Service department needs some work though. Technicians are careless and dirty. You get your car back with couple scratches, scuff marks, greasy finger prints... If they worked on quality control a little bit, they would be a great dealer.