Service department is terrible. No communication. . Returned my Jeep with new issues claiming it had nothing to do with them…..those issues were not present when I dropped the vehicle off

Sold me a lemon car 2023 compass Jeep and is expecting me to keep it not haven’t had it a month and I’ve had to bring it in four times to get fixed and it’s still not fixed fletcher dodge is not who they say they are and I don’t recommend any one to deal with them because they are xxxxxxxx and you will not be satisfied I’m not happy nor am I satisfied highly disappointed

Went to two other dealerships and almost lost hope on the car buying experience. Then I arrived at Fletcher. No pushy salespeople chasing me in golf carts. No one telling me what I need to buy. No one putting themselves first and me second. The entire staff waiting on me to be ready to move forward and had my best interest in mind from start to finish. And, there were no surprises toward the end of the deal which was the best I could find on my trade-in and new purchase. I've sent two other people there already. Seriously, don't waste your time going anywhere else and getting haggled by car sharks. Head to Fletcher today!

The service department is a nightmare. We've been trying to get our air fixed since May. They keep charging us a deductible even though they are not fixing the same problem. They have VERY poor communication, and we have found them not to be honest because we took it to another dealership that told us the problem they overlooked. Because it was still under the allotted time we had to take it back to fletcher who made up another problem so they could probably get more out of the warranty company. The service manager was rude to my husband and actually tried to insult him by saying that he should be happy he has to only pay the warranty and that he doesn't understand why his kind of business (meaning my husbands business) charges so much. How unprofessional is that!!!!! We will make the drive to West Little Rock from now on. They have their act together over there. I wouldn't ever buy a car there simply because of the service department.

Terry Ault is an outstanding dealer. He goes above and beyond to make me happy

Terry Ault helped me and constantly looked for me the right vehicle to fit my needs which are medical. He kept me updated on the search I will only use Terry Ault and the Fletcher dealership.