Excellent customer service. The updates were timely. I was kept informed. The work was finished early which was excellent as we were waiting at the dealership.

London is great, and is very attentive to customers. I do get a little frustrated with the lack of supplies/service from either VW South Towne or VW themselves. I’ve received 5-6 messages about the latest recall, but then you have no idea when you’ll have the supplies to do it. Also, my cruise control wants to turn itself off, there is a known problem, but no fix. How is that acceptable? Very frustrating and makes me doubt buying a VW product again in the future.

This place is amazing! Great service and conversations. Very happy I bought my new car from here

They were very patient with me. Helped me to get the results i needed. Great job to all the Volkswagen staff at Southtowne!!! Thank you for all your help.

I appreciate the attention to detail by the service center. I received a video of what was needed on my vehicle, a clear communication if I needed to pay or not. And the timely manner in which it was completed. Great service all around.

Sold car out from under me then suggested I buy another car that was $10,000 more expensive If that’s the buying experience you yearn for then look no further than