We purchased a 2022 Toyota Highlander Platinum on 7/26. Joe, our salesman was great. I would give 5 stars if this was based solely on our interactions with him. The driver seat ventilation was not working on the day we test-drove the car, a fact to which our salesman agreed and attested to. We received, in writing, an assurance from Dylan Dillard of Duval Honda that the seat would be repaired as a condition of the purchase and that if it could not be repaired, they would "unwind the sale." Again, this was provided by Dylan Dillard. We dropped the car off at Subaru of Gainesville, part of the same auto group (Lithia) and closer to our home, on 7/29. After initially determining that the seat was working correctly, we went to pick up the car on 8/1 and found that it was in fact not working and their master mechanic agreed and said they would take care of it. The following Monday, 8/4, Subaru of Gainesville sent both myself and Dylan Dillard of Duval Honda a repair estimate for approval. Dylan Dillard of Duval Honda refused to respond to this estimate, and would not return my calls, or the calls of anyone in the service department at Subaru of Gainesville. I was ultimately forced to text my salesman to get any response. Finally, on 8/11 my salesman notified me that the GSM at Duval Honda (whose name I do not know), Dylan Dillard's boss, was forced to step in and provide the approval that Dylan Dillard initially agreed to when we purchased the vehicle back on 7/26. The fact that Dylan Dillard of Duval Honda provides such incredibly poor customer service after the sale is the reason I provided this one-star review. I have rarely ever been so disrespected in what should be a professional relationship. We have, frankly, regretted the purchase and would return the vehicle if we could.

These guys at Duval worked their butts off to get me into the car I was looking at. They went above and beyond their call of duty to make everything work. I bought from out of state and I signed one day and two days later the car was in my driveway! They are amazing!! Call them today!

My experience recently was amazing and I am so thankful to Dylan and Richard for answering all of my questions. They went out their way to make the process comfortable and stress free. The entire staff at Duval Honda exemplify professionalism with a focus on customer service. I am confident that this is just the beginning of a long working relationship.

I had a fantastic experience at this dealership. Rich and Kristen were awesome. They were friendly, very knowledgeable, and went above and beyond to make sure I found the right vehicle for my needs. The whole process was smooth and easy, and I never felt pressured in any way to make a decision. Completely stress free. And yes, I will be back in the future. Thank you Duval Honda, Rich and Kristen!

Car shopping always seems to be overly stressful and time consuming. My experience with Ernesto in sales and Kevin in finance was smooth, easy, and to the point. After considering three vehicles at different dealerships none could beat Duval Honda’s offer and customer service. They offered me a fair trade-in value for my previous vehicle and helped me get into the vehicle I was looking for at my price point. Although I did not use this feature I found it very convenient and helpful that there was an option to do everything online and you could have the vehicle delivered to you! As if that wasn’t enough the standard warranty that comes along with my certified pre owned vehicle (and the extended warranty purchase options) left me feeling confident and pleased with my choices for now and in the future. I would definitely choose Duval Honda along with Ernesto and Kevin again for future purchases.

Will and his team were kind, caring and proffesional....Best experience I ever had...Thanks to everyone!