9631 Hickman Rd
Urbandale, IA 50322
Reason For Visit
Did you purchase or lease a vehicle from this dealership?
sales Dept.
service Dept.
finance Dept.
management Dept.
How was your experience with the vehicle financing process? (Optional)
How would you rate the speed of your transaction? (Optional)
How would you rate the dealership's explanation of final vehicle pricing? (Optional)
If you traded in or sold a vehicle, how was that experience? (Optional)
How was the communication from the service department? (Optional)
How would you rate the service center's explanation of cost of service? (Optional)
How was the speed of service for your vehicle? (Optional)
How would you rate the quality of work performed? (Optional)
How was your vehicle home delivery from this dealership? (Optional)
Did you wait at the dealership during your service visit? (Optional)
How was your service pickup and delivery with this dealership? (Optional)
How important is the quality of the dealership's service center in the decision of where to purchase a car? (Optional)
By clicking "Submit Your Review" you expressly agree to DealerRater's Terms of Use and Community Guidelines and certify that you are not associated with a dealership.
Hands down the best experience I’ve ever had purchasing a vehicle! Ira was looking out for my best interest regarding my safety, budget, and ease with the process making my decision stress free and enjoyable, which is critical for a busy working single mom juggling everything ! I’m so grateful for the positive experience and highly recommend BMW of Des Moines and especially Ira to genuinely care about what’s best for you!
AVOID! They are owned by Lithia motors who prioritizes profit above all. Bought a used car that came off their lot via their online portal. Vehicle was way over priced compared to the condition it was in but theres is no way of knowing this since they do not highlight the problems in their pictures or even give a detailed description of the vehicle. Truck also had safety concerns with the tires when it arrived. they also nitpicked trade price giving me less value for trade in. Kind of ironic considering all the issues with the truck they were selling and where it was priced
I had the best experience ever working with Tyler Vonnahme my Sales Representative at BMW of Des Moines. I was working with another BMW Dealership however I could not get the Sales Rep to return my calls or give me any accurate information about the new X3. So I called BMW of Des Moines and Tyler took my call. He was very friendly and genuinely interested in helping me along my car buying journey. He took the time to educate me on matters that I was concerned with, he listened to me and showed a great deal of professionalism. I was so impressed by Tyler that I did end up ordering the new X3 M50 and I love it! Tyler also spent time with me after I took delivery of my new car and showed me how to work everything in the vehicle. The whole process from start to finish was a great experience and Skyler the Business Manager was great to work with and made the financing and paper work really simple and easy. I highly recommend going to buy your next BMW from Tyler at BMW of Des Moines.
I couldn’t be more pleased about my experience with client advisor, Ira Booker, during the purchase of my ‘25 X7 M60i. Ira truly went the extra mile with me, keeping me updated on the vehicle’s arrival to the dealership, initial test drive and once I’d taken possession, spending several hours getting me up to speed with the amazing new technology packed into the amazing vehicle. I highly recommend Ira to anyone in the market for a new BMW.
What can I say, Dennis is AMAZING! He made the buying process seamless and enjoyable, we've purchased two BMWs from Dennis and him and the BMW Des Moines team have been all but gracious too us! Thank you again for the wonderful experience!
They never responded to a request if car was available. I tried to contact them twice
Log in with the credentials you used last time you wrote a review.
We'll send you an email to verify your review.
Don't worry, we won't share this with anyone.
Please be sure that both your review and the title of your review reflect this new recommendation.
Would you like to update your review title?
You can choose up to 10 employees. Please deselect an employee in order to choose someone else.