4020 US-9
Freehold Township, NJ 07728
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Worst dealership I’ve ever done business with. Extremely unprofessional, Terrible communication, very disorganized, very dishonest. I do hope that place closes or the people there are fired
They are terrible they service doesn’t ever up date or call and they will hold your car with nonsense excuses for months there running some scam in here don’t stop by please
Deceptive, unprofessional, and outright dishonest dealership Terrible experience. I visited to test drive a Toyota Camry 4‑door after the dealer provided an OTD price beforehand, which was the only reason I made the trip. When I arrived, the salesman claimed that they never discuss OTD prices on phone and tried to make it seem like I was lying. Instead of allowing the test drive, he negotiated pricing for 30 minutes, then attempted to add a fake $1,995 “mandatory service charge” that was never disclosed earlier. After wasting over 3 hours and $45 on an Uber, they finally admitted the car was never coming because of an engine issue, and immediately pushed me to look at other cars. This confirms the entire visit was a sales tactic, not a real deal. Using valuation estimates from Carfax to justify pricing is fine, but calling a customer a liar and hiding fees is not. Zero respect for customer time or money. Avoid this dealer at any cost!
Michael Kolbeck in the service area is awesome. He took care of my two recalls in a very short time. He was knowledgeable polite and very easy to talk too. He made the whole experience a pleasure. I would highly recommend the service area.
THE WORST!!!! Stay away from. They don’t have an honest bone amongst them. We drove 2 hours to see a car we saw online, we weren’t allowed to speak to the finance guy after asking several times. They rushed us through paperwork only to find out they overcharged us $2400, just below criminal level. They had the nerve to tell us the prices change all day, the add we saw in northern NJ was no longer valid by the time we got there even though I pulled up their add and showed them. We did get it back after having to get legal involved. We were charged $995 dealer prep to drive off the lot and have the gas light go on, empty! By the time we got home the oil check/ filter light came on. They were absolutely horrible to deal with and that includes the owner!!! It may look like a good deal but trust me it won’t be!!!! ABSOLUTELY horrible, stay away from!!!!
I had the pleasure of working with Chris, he was super helpful and got me out within an hour with my dream car. Everyone from the receptionist to the finance team were awesome.
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