They were very friendly and very helpful. It made the process very smooth and enjoyable.

I went for an oil change, and the employee was really nice and helpful. i will go back.

WARNING - Dealership is a SCAM. WORST SERVICE EVER RECEIVED. POOR QUALITY SERVICE, DISRESPECTFUL, DISMISSIVE, BLATANT LIARS. If my husband and I could give zero stars, we would. How do I even begin to sum up over a YEARS worth of headache, frustration, and disrespect. Heath from Service is extremely rude and dismissive. We have never been so disrespected by a "professional". Brought in my Denali for tail light replacement & third break light replacement under warranty AUGUST 2021. Heath told me after diagnostics was done (that I paid for) that he submitted a claim with my warranty company and ordered a tail light from GM. My husband brought in his 2017 Chevy to replace his tailgate under an insurance claim... Over a YEAR LATER still no tail light or third break light. I call every week and am told the same thing, "parts are on back order" "Yes a claim was submitted, yes it was approved" "We are waiting on parts from GM". I I was patient for the first 6 months. A few months ago I decided to ask more questions "can you send me a copy of the submitted claim, or receipt that the part was actually ordered?" and keep getting rude, round about answers - "we'll look into it, can't find that information in the system, etc". All our calls and voicemails go unanswered. I have to call multiple times a day for someone to speak to me. Decided to call the warranty company myself. NO CLAIM WAS EVER SUBMITTED BY BETTEN BAKER. When I called Betten Baker and spoke to GM Chris - no record of any claim in their system, no record of any parts being ordered. EVERY WEEK I CALL AND EVERY WEEK I AM TOLD MY PARTS ARE COMING. EVERY WEEK I'M TOLD MY CLAIM WAS SUBMITTED AND APPROVED. Chris refuses to take responsibility for his rude, disrespectful, liar of an employee Heath, and is refusing to make things right. All Chris can tell me is that "he can't change the past". No, but he can order me a tail light and cover the cost of the part and labor for OVER A YEARS worth of headache. Time is money and I spent countless hours calling Betten Baker only to be LIED to and numerous times being pulled over because my tail light is out. Why would Heath even lie about this? That's whats so infuriating. If Heath didn't want to service my vehicle fine, I'll take it elsewhere, no problem. But the fact that he lied to my face for the past YEAR while I continually get pulled over for my tail light being out is what makes me so mad. My husband is also having issues with his vehicle repair - they replaced his tailgate with the wrong bed liner and are now refusing to return his calls or fix the issue. Furthermore upon review of the bill Betten Baker charged to State Farm... Betten Baker charged State Farm for NEW parts that they never installed on the tailgate - Betten Baker took the OLD parts off the damaged tailgate and reinstalled on the new one and still billed for new parts. We know this because Jolene TOLD this to me and my husband when we went to pick up his truck and we have the old tailgate with missing parts and badges. I finally had enough and talked to Chris this afternoon, with him telling me that "I'm talking in circles about issues he doesn't have to fix". He won't even admit that his employee LIED to his customer for over A YEAR or apologize on his behalf. And now we're the "bad guys" for being upset when we call. What a joke. As of 11.16.22 ZERO resolution, no apology, no offer to make right. I don't know how this dealership has so many good reviews, but you've been warned.

After being hesitant to bring my business back to this dealership, Marty Jackson made it worth my time. Thank you for understanding my needs and helping get me in a vehicle that suited my needs.

HORRIBLE dealership! I would NOT recommend them at all. Let me say first of all that I shouldn't have trusted anyone and should have taken the vehicle to a mechanic first. I would NOT have bought this vehicle if I did. I was promised the vehicle went through a 12-point inspection - NOPE. Week one I found out the gas tank door wasn't operating properly. They did fix it, but I had to drive over an hour each way twice to get it done. If that inspection was done, they would have caught that and seen all that was wrong with it from the Serpentine belt, control arm with ball joint, transmission and engine leaks. Also was told that brakes were just put on. Again, NOPE. Versus fixing the brakes, they just put pads on and I had to get all this fixed. I left the dealership a voicemail to see if they were willing to make some of this right. No one bothered to return my message.

Horrible service. SHADY. I went in for an oil change and they changed my breaks without my permission.The service worker asked me for $56 dollars and sent me off on my way. The issue arose after I asked for a recipe. Then, the general manager comes out and says it must of been a “little miscommunication” before stating that they would send me a bill in the mail if I didn’t agree to let them take them back off. & Let’s not mention they took 4 hours to complete the service in the first place. I thought calling the cops would be the best way to handle the situation. The service worker, Heath said right in front of his GM “Go ahead, they’re not going to do anything!” & he was right. The sheriff on duty came out who was also VERY shady and had a horrible attitude did nothing to help the situation. If you can help it, don’t go to South Haven & if you don’t have a choice, stay far far away from this place. Not only do they have horrible service, they are horrible people.