dropped off my car for an oil change on Saturday morning, and was told that it would take about 2 hours to complete the service, i waited about 4 hours and nobody called me about my car. I called the dealership to find out about my car only to find out that the service department was already called and nobody called me. good thing i was able to come pick my car up and pay at the sales department. Very bad service, and very disappointing! Highly doubt I will come back.

The sales people at his dealership are constantly SPAMMING all of the local PRIVATE for sale groups.

Bought a used Yukon XL Denali .. first let me say that the 2 people I dealt with were fantastic.. that's where it ended .. drove from New York picked up the vehicle drove it home took it to be inspected FAILED.. upper control arm that was just the beginning.. dashboard cracked, original plugs and wires were never changed then roters caliper's and pads.. then the power steering lines then the fuel pump then the evap system then the backup detector then the heated seat then the passenger console in the second row all item's listed above failed then the random misfires so I changed plugs wires and ignition coils since I bought this truck 2 1/2 year's ago I've driven it 36000 miles every day I start it and wonder what light will go on and what codes Pop up.. after the first call to them concerning the upper control arm I called them and they transferred me to the service department.. told him what was wrong and he said let me look into it and I will call you back.. still waiting for that call.. never ever again would I buy anything from this dealership again..

This is hands down the worst service department that I have ever dealt with at a Cadillac dealership. I scheduled service back in August for my Cadillac and drove 45 minutes to the dealership. Once I arrived the flustered service team is scrambling around trying to figure out a way to let me know that the loaner that was for me is no longer available. Well I'm asked if I would like to sit and wait for the other person to come back to the dealership when I left work to bring up my car. As this can be several hours it was not an acceptable response. There was no demo that I could drive for the afternoon, no offer of a ride, no offer of a Uber at all. I left the dealership and contacted Cadillac Customer Experience who rearranged the service appointment with a loaner the next day and the vehicle being picked up and compensated for the inconvenience. I get a call that the vehicle is fixed and ready only to arrive and the seat not be fixed (showed the service rep and I very clearly notice he rolls his eyes under his sunglasses because why should my seat of a 100k vehicle with 12k miles that I was planning on buying out not squeak excessively? Oh....because he would "have to take apart the entire Recaro seat which is a lot of work" Asked to fix a bent rim and provided my CNA Tire Plan info - Completely ignored. The final straw was I called last evening to follow up on the trim that was backordered from my service appointment over a month and a half ago. I was told parts is on the phone and I would receive a call back in a few minutes. Well I'm still waiting for that call. Thank you Johnson for giving me a final confidence that Cadillac is not the brand that it used to be and that the service is not just horrible......its HORRENDOUS. I can not thank you enough for helping me make the decision to not purchase this CTS-V and that for 100k another luxury brand would be more than happy to provide luxury service. The only person at the entire dealership that I can genuinely thank is Anthony in Sales for coming the pick up the vehicle and offering great customer service.

We were in the market for a small SUV and the Buick Encore looked interesting. We visited Callaremi Cadillac/Buick in Budd Lake NJ. We dealt with Art Adams and from the moment we met he impressed us. He was professional, courteous, respectful and knowledgeable. His easy going demeanor put us at ease during the entire process which took a couple days. We told him we were also looking at other makes of cars and he respected that. He took his time and explained the differences on all the Encore models so that we had a good understanding of each vehicle. Although we chose a different manufacturer he was still professional and courteous when we told him. I highly recommend Art Adams and the Callaremi dealership.

This is literally the best dealership I've ever been to, and I've been to plenty. There is no pressure, they're friendly, and they (gasp) actually WANT to help you find the car you really want. This is literally the most stress free experience I've ever had buying a car. My husband and I actually both got our cars here, because they make it easy and actually listen when you talk. We had 2 different salesmen, and they were both fantastic. I also worked with the owner a little bit, and he's fantastic too. Everyone on the staff is fantastic. They also make sure you know all the features of the car, etc. and are very thorough in going through everything with you. They're incredibly transparent, and don't try to pull any funny business. They also really work with you regarding financing, trade in, etc. Everyone here is incredibly nice, friendly and easy going. I cannot recommend them enough. If you weren't looking at one of their car brands, look now. You won't regret it. We'll be buying all our cars here, and recommending everyone we know do the same. *We bought two GMCs 5 months apart, but it won't let me state that