This service department is beyond terrible. The advisors obviously do not care about there job.

We took our truck in for an oil change and Ford recall. Apparently our truck that’s only a few years old failed the recall and they can’t give it back to us and are leaving us stranded with no vehicle and no rental offered until further notice. There is no estimate of when we will get our truck back. We now have to figure out how to get to work, kids to school etc. with no vehicle.

Our car buying process was made super easy and quick. We knew what we wanted before we went down to the dealership, called to make sure they had what we wanted BEFORE we went down, and got all the major parts of our deal done over the phone. Great customer service. We were helped by Darian and he was great from the very first phone call. He even came in on his day off to make sure the sale went smoothly.

Terrible. My car died at 55,000 miles. It’s covered under warranty which also covers rental car costs. But only after they diagnose the problem which won’t happen for7-10 days. So until then they told me I was xxxx out of luck. And if they will cover a rental it has to be a Ford from the place across the street that has no fords available. Thanks for nothing. My vehicle is a xxx and so is the customer service!!!

Worst Customer Service ever! I have a 2019 ford with 3 safety recalls. I contacted Capital Ford in February of 2020 to get the recall(s) resolved. It is now the 2nd week of November 2020 and the work has NOT been even scheduled. Every time I call, I am told it will be a few more weeks! Unbelievable! They have NEVER attempted to call me to provide an update. I HAVE to INTIATE the CALL! I am guessing since I did not buy the vehicle from them, they are just blowing me off.....Such POOR service just confirms why I did not buy a vehicle from them....not to mention they were $10k higher than where I purchased my vehicle

I had looked before, decided I wanted to drive a 150 , 4 wheel drive used truck with turbo charge. Here came the salesman as I looked around, introduced himself. He asked "exactly what was I interested in and what features was I looking for? I was glad to tell him and he knew just where to find the criteria I outlined... no BS, no superfluous questions. Thereafter he kindly offered practical information and let me think and evaluate, drive. The vehicle WAS exactly what I asked for and nothing but clear answers all of the way. There was no fumbling with the followup calculations and he encouraged us to go home and evaluate what our possible trade-in was worth and said a refundable deposit would hold the car until the next day. So we deposited and made appointment for next day. Brian did nothing to "turn off" our impression of him and just allowed us to make our own decisions, always ready with knowledgeable answers to questions. Tom stepped in to do the final paperwork most efficiently and meanwhile Brian had new vehicle prepared, set up our phones to blue tooth, keys all of the physical change over details when we bought.