My experience at Van Chevrolet started off great. My sales rep was awesome. I came in looking for a truck and they had the perfect one. From the start I mentioned that if a deal was to be done that I would have to have third party mechanic look the truck over before I signed all the papers. I was told by my sales rep this would be fine but they would not likely fix anything based on my mechanics opinion/finding. I said I understood but for my peace of mind I need my mechanic to look it over. After some negotiations we come to an agreement on the monthly payment I was looking for, this is where this experience turns south. Finance manager comes to me to sign the tentative agreement and says to me this deal is for today. I then stated “you mean Monday after my mechanic looks it over”. He says to me “ No, this deal is buy today deal only, I don’t allow my cars be looked at by other mechanics”. I then pull up the text message conversation that I had with sales rep that said I can take the car to my mechanic. He steps away for a min and comes back to me and just speaks very rudely and down to me like I am an idiot. He spoke to me with 0% respect and talked as if I hadn’t been upfront about my intentions the entire time. I am very disappointed in the interaction I had at Van Chevrolet. I was 100% ready to buy since they got me to the monthly payment I was needing. No manager ever called to apologize. I was just told it was a one off incident and it just came down to a miss communication. Would not admit they were in the wrong. Worst customer service experience I have ever had.

My husband and I were in Kansas City and found a 2010 Honda Odyssey that we wanted to purchase at Van Subaru. We found it online Sunday but they weren’t open till Monday morning. We decided to stop when driving by Sunday and saw no sold signs on the vehicle compared to other ones with signs stating they were sold. We decided to book a hotel for the night so we could go first thing Monday morning because we were so interested. We cancelled an appointment and called in for work so we could purchase the car in the morning. We showed up at Van Subaru at 07:30 in morning to be there first thing when opened. When workers showed up we inspected the car and even test drove it. It was perfect for us considering I am expecting in a few weeks and we need a big vehicle for our family. We signed all the paperwork with our salesman and watched him write “SOLD” on the key tags in front of us. We then completed some paperwork in the finance office to purchase the car with a CASH purchase but as we were finishing up we were interrupted. Our salesman came in saying he got a call from the “general manger Ryan” from Van Chevrolet in Kansas City stating “He sold the vehicle Saturday night after hours to a women who was coming from Arkansas to get the vehicle.” After us questioning it with us already filling out all the paper work and us being able to provide the payment right then before the other person the only thing they could say was that this general manger Ryan “calls the shots”. He did not come over to talk to us in person to explain the situation or apologize for the wasted time. Instead he had co-workers do it for him. My husband had to walk over to the Van Chevrolet to speak directly to him. He never stood up out of his chair, offer a handshake or any type of real apology. He made statements like “Who drives 4 hours to buy a car on a whim” “Why didn’t you make an appointment”. Instead of even attempting to make the situation right. He tried to put the blame on us the customers and took no responsibility for his mistake of “selling the vehicle” but apparently not telling anyone else or marking it as sold. Worst customer service from the “general manager”.

Bought a 23 trailblazer that was to come with heavy duty, all weather floor mats. It didn't have the floor mats in it, and we were told they were on backorder. That was in May. Now my husband can't even get a return call or text, after being told all the new vehicles are coming in with the floor mats. We want the mats or a check since we paid for them. Communication is non existent and just a run around kind of feel. I do not recommend this dealership.

They were nice and friendly. They helped me pick out a truck that I was wanting

I could never get a cash price and the price advertised was very deceptive only good if you finance thru then got 5 emails from 5 different people and could never get an answer it appeared that all were AI and never a real person. Would not recommend that dealer to anyone

I went to look at a used car there and they immediately wanted me fill out paperwork. The car was not available because it was in the back getting worked on. I told them I wanted to see the vehicle before I filled out anything and they took that as me being rude and told my wife they would not like to do business with me. Needless to say my feelings were not hurt.