I'm very disappointed in my buying experience. Below details a sequence of events in hopes the dealer improves, and/or buyers avoid. 1. I researched the exact car I wanted and made an appointment. They pulled up the wrong car for the test drive. 2. We then proceeded to waste 45 minutes going back and forth about the trade-in value of my car. We moved on after multiple offers. 3. I pulled up the website promotional price to get the salesperson to understand their own pricing and incentives. I didn't even try to negotiate what they published online. I wanted to buy a car quickly at the advertised price. After agreeing on the price, the salesperson came back with a lease agreement. I didn't even ask to lease the car. The salesperson then went on to explain to me the benefits of leasing electric vehicles. 4. After going through the add-ons pitch, this all took over 3 hours despite knowing what I wanted at the advertised price. 5. Car had to be dropped off several hours later because they needed to charge at the dealership. The passenger got out and opened the door into a giant shrub bush. Nice way to treat a 50k vehicle. 6. After further inspection the next morning, the car wheel trim on the driver side was scratched. I don't know what happened. Either it happened driving the car to my house or I didn't see it when I bought the car because they originally brought me the wrong car. Fortunately they replaced it. 7. They agreed to provide an accessory add-on. Fortunately I got this in writing. I asked for the accessory because I was frustrated with the length of time to buy the vehicle and started googling cool things you should get with an Ioniq 5. They never called me when the accessory arrived. I had to follow up multiple times with no contact. Eventually a manager helped. 8. I was presented with a promotion to receive a level 2 charger and $600 credit for install in my home. After never receiving the code, I followed up multiple times with the dealership who clearly didn't understand the promotion. I was then pushed to Hyundai corporate to learn it had to be leased or financed even though the initial large font language on the promotion said "purchase." How a dealer doesn't understand these promotions is beyond me. When I went back to finally get the accessory, the manager and salesperson still didn't understand it. They told me they would help take care of it, said to call back Hyundai and provide the VIN. Same result. So, huge waste of time with an uneducated team looking to make a sale but not offer support post-sale. I just tried to book my first service inspection and they are booking 10+ days out. Even service can't provide fast service. Now I have to go spend a bunch of money on a charger and installation as punishment for buying a 50k car with cash. It's too bad they couldn't eat the cost on a level 2 charger and at least meet me half way for their error. That would at least get this review up to a 3 stars or above. We're human, mistakes happen and there is always room for improvement. But being told I would receive something and then not deliver is totally unacceptable.

I advocated for Hyundai! I am the reason my dad bought this car and I am embarrassed. But the oil consumption problem these cars have is not why i am giving a 1 star review. I come in & Kaitlyn is supposed to check me in...she tells me one hour wait and then goes on lunch and doesn't turn in my paperwork so I am waiting on my day off for no reason. Sour attitude and incapable of completing one task. Sorry to sound harsh but ladyyyy come onnnn. Armando and Johnathan picked up the slack however so at least they're capable of finishing another person's one task. Thank you guys , also lady please pay attention. God Bless

Deceptive sales tactics! The sales manager, Mario, in order to make the deal said the dealer will ‘take care of my remaining two payments’ of my currently leased vehicle. (I told him my intention for the visit is to do my research before the lease for my existing car is up in early Nov. I have NO INTENTION to lease two vehicles at the same time out). Since I liked the vehicle a lot and Frank Hyundai said they will ‘take care of the remaining lease payments’ for my other car, we made a deal and I signed the lease agreement. Daniela, who processed the agreement went through the paperwork in lighting speed. She did not go through the math with me so I asked again Frank Hyundai will pay for the last two lease payments and she assured me they are. Then I got a call a few days later from Daniela asked me to stop by to sign the paper work again because they put the payment ‘in the wrong line’. I went into Frank Hyundai to re-sign the documents then I realized they included the lease payments that they said they would ‘take care of’ as part of my lease package. I talked to Frank Hyundai (Michael and Sasha) and Michael said ‘when we said take care of the payments doesn’t mean we will pay out of our pockets. We will mail the check to the other company, so that you can return your other vehicle right now. We do this all the time.’ I realized I had to reluctantly accept the reality at that point because I already have the vehicle. I told the Finance Director before I left that Frank Hyundai better make sure the check arrives before my next payment is due as I don’t want their tardiness affect my credit score. She gave me her business card and said ‘ I will contact you once the check is out but just feel free to contact me if you have any questions on the check status’. Fast forward to 2 weeks later, I emailed Sasha and asked what is the status of the check that they are supposed to mail out. Two emails and a voicemail still no response. This is my first time dealing with Frank Hyundai and it is also my last time. I purchased and leased numerous cars before and never had so much anxiety after getting a new car until this happened. The joy of getting a nice new car is now totally ruined by the deceptive sales tactics, poor customer services, and now have to worry about them never ‘take care of’ my remaining payments and ruin my credit score. I hope someone from Frank Hyundai will read this and never do the same thing to other customers!

I’ve never been to this dealership I don’t even live close to it. I live in OC I took my car to my local Hyundai to get my recalls taken care of and when they checked my vin number it shows all my recalls were fixed by Franks Hyundai. I contacted them to figure out why it shows that they fixed my recalls and they told me their manager would contact me it’s been 2 weeks I haven’t received a call back.

Terrible customer service in the service department. Never will I visit again. Can’t get an oil change in their “express lane” any longer without appointment. The manager basically said too bad go somewhere else because we don’t care. Been buying Hyundais at Frank since the 80’s. No more

If I could give this dealership less stars I would. They are not trustworthy, not honest, and do not follow through. I've never dealt with a dealership so bad in my life. DEFINITELY WOULD NOT RECOMMEND. THEY'RE manager DAMION SALAZAR is such bad liar that he acted like we never spoke, just to say we did a few minutes later. I will never work with a dealership that I can't trust and I hope none of you do either 💯. Please be worry of this scam. UPDATE from my review*** The General Manager called me, and was very professional I explained to her my experience, and how the sales manager (Damion Salazar Rodriguez) was very rude, dishonest and literally said to me "Are you gonna get the car or not". After talking with her she apologized for how her sales manager (Damion Salazar Rodriguez) treated me. I hope he treats customers with respect and learns how to talk to them like he has some sense. Maybe Frank hyundai isn't the scam 🤔, maybe it's just there sales manager (Damion Salazar Rodriguez). Honestly a guy like this shouldn't be in the sales department, let alone a manager. Hopefully something rather than nothing is done.