Worst experience at a dealership I've ever heard of...lying to us, holding our van 6 weeks to bill Ford hours, threatening to keep our van if we wrote a bad review, blocking our van in when tow truck came to transport to another dealership, etc. I'd recommend any other Ford dealership.

Reached out regarding a vehicle they had listed in Autotrader, the sales rep reached out and gave me some details and I asked for a total price out the door. Advised me that his manager would reached. Received a text from the sales manager Lance that did not reflect the current advertised price and also included a $500 “pulse brake” add on. I pushed back asking why the price was not what wash shown online and asking to remove the pulse brake. Fast forward a week after requesting a formal purchase order multiple times and booking a flight to come get the car I was finally sent a formal PO however it also did not reflect their currently advertised price ($700 higher). I called to see why and Lance got extremely frustrated and said they could come down from the PO price by $100 and that they reserve the right to not honor their advertised price. Was extremely rude and said do you want the car or not? I was honestly shocked as I have never seen a dealer that would not honor the advertised price…

I never heard back. The lady had music on loud and I doubt she was at the ford dealer. If they are going to have that job then they need to have their act together

Looked at a possible trade in. Upon arriving, greeted immediately, and then sat for over 30 minutes with no one greeting us or following up. A customer's kid at the desk next to us was the friendliest person in that building. Jared finally saw us, inspected the car, instead of being honest, that my car had no value, he said the title being out of state stopped them from trading it in. My spouse and I both being military, living all over the country/world, never heard that as a reason to deny a consideration to trade in a vehicle. Jared also told us additional lies about our taxes, trying to convince us to buy from them vs. a normal sell. I hope the management does read this, as being obviously lied to will not make me want to give the company thousands of dollars in a new buy. Worst car sales experience my spouse and I have ever had at a dealership. Had better service trading in at another dealership.

Was 30 minutes late to an appt, although I called well in advance to inform them I would be late. Did not get a response back, although the receptionist told me they would return my call. So I went ahead and took the 2 hour trip to the dealer, including the $50 ferry trip. They took the car in at 10:40, and I was told they should be able to get to it if I could leave it for the day. I made arrangements to leave it, which included an overnight stay as I would not be able to get a ferry back that evening. I was called at 2:30 and told the they would not be able to get to my vehicle. An entire day, hours of travel from a remote island, and they could not find time to change the oil in my van. And not even an apology. Absolutely some of the the worst service I have ever experienced. Would NOT recommend Frontier Ford to anyone. Go to someone with some customer service.

Cannot recommend, as they will not stand by their used cars, and clearly are doing the bear minimum to bring a used car to market. We bought a high mileage single owner Tundra, that based on their feedback had been well looked over, and was in good operating condition. It frankly looked great, and ran well. However, during the test drive, we had what seemed to be a simple alignment issue. Having had many cars with alignment issues we knew it was about $200 likely to get a fix at Les Schwab. They offered a credit being as it was s Saturday, and we were from out of town, which we accepted. Well, BUYER BEWARE. After further inspection and multiple trips, Les Schwab confirmed that the tires and suspension are shot, and offered a $2800 repair on the truck. Called back the team at Frontier Ford, who had previously been very accommodating, asking for resolution. We were offered a trade in, and no help (even simply running @ cost) on the repairs, and got the "we try our best when cars come in, and used high mileage cars are sold as is...etc" They knew they could have made a happy customer out of me with probably $1000 on their part to do the right thing, and chose otherwise. So, their inspection of a used vehicle left a major repair unresolved (not a good sign for their shop), and they were unwilling to do anything to help a customer 2 weeks after a purchase. Not the type of dealer that I would suggest to do business with, even if it is likely the more common approach for dealerships