Purchasing the car was great! Dealing with the service manager Dennis and their Branch Manager Ty was a waste of my time. Management on the service side operates unprofessionally, relaying on the "good old boy" system rather than holding individuals accountable for their actions. They prioritize protecting their own. Disappointing experience!!!

If you going to buy a car dont buy from nissan they Just want you money they are sell garbage.i pay 64 thaousand for a nissan frontier 4x4 2017 and they soy they dont going to fix the problem .i give them 0. Reviews.

I purchased a used vehicle in November. The sales person was very nice, but the overall experience was not so pleasant. After much thought , i decided to write this review so that someone else will not make the mistake that i did. I saw the vehicle online. Vehicle was dirty when I got there to see it. So car had not been at the dealership long enough to be detailed. Sat down with sales person, and saw the figures for the price of the car. They add a "Market Adjustment" to their used car prices, which was $1400, and they make you think you are getting 3 free oil changes with tire rotations, but there is a charge for that to. Should have walked out then. When I asked what a market adjustment was, I was told because vehicle values change everyday. Yeah right. Most places do not have this addition. So ask before you decide to buy. . Then , as I was leaving, found out there was only 1 key fob. Should have backed out again. I was told to go down the street to a place where I could get another fob at MY expense!! I asked if they could take money from the "Market Adjustment " fee, since the car had not been there long enough to be cleaned up, and was told NO. They could offer to pay for a new key and fob, but no one seems interested in helping. That is crazy business. Shop around before you buy. They have large fees added on, and don't want to purchase additional keys for their used cars.

Always look at the online price 1st because it is a lot less than the sticker price. They made me feel like I was getting an awesome price of $2600 off but if you look at the online price it was only a $1000 off and of course the owner wants me to call to rectify this becauseof my Google review. I already purchased the vehicle so the only way to rectify this is send me a check for the $1600 to make it right. Plus I found the original sticker in the manuel and I paid way too much for an almost 4 yr old vehicle

Not cool. I called to cancel & reschedule an appt. I wanted to get an oil change while I was there for the recall.. I was promised by the lady she'd call me back. I assured her she could email or text. But, no. I got neither. I already don't care for this dealership & now this. Nottttt cool.

Let me start off with I purchased my vehicle brand new and no issues with the purchase of my vehicle. It wasn't until owning, servicing and have paid off my vehicle that I began to have trouble. The 5th year of me owning my vehicle is where my trouble began. I've caught the service department in lies of not completing services that I've paid for. I've had technicians mark items incorrectly tell me items that needed to be repaired due to "time/mileage" I could go on and on and have the service records to prove it. Nissan motor Corp will eventually get tired of seeing my name and VIN number from all the inquiries I've sent in. Long story short IF you need to get service done at a nissan dealership drive a little further and skip Gastonia nissan save yourself the headache and time wasted. It's obvious that this service department doesnt care about cutsomers or customer service. Just be prepared to fight nail and tooth for any services that you spend your money on, and be prepared to take your vehicle to another location for a second opinion or to verify that services were actually completed.