Dropped my car off for warranty related repairs and picked it up with deep scratches all alroujd the vehicle. Pictures showed no damage prior to service. Once the service manager was called out for the damage and the pictures were used to verify no damage prior, they turned me away so now I have not gotten the light fixed and neither have they taken accountability for the damage they caused to the vehicle. They said get a lawyer and call the police. That’s what I’m doing! All of the pictures magically disappeared after that too. Terrible dealership. Stay far away. Unprofessional too!

I bought my Kia EV6 in 2022 and had zero problems until the last two months. Now the car shuts off completely and shows a “12V battery failure” message. I’ve taken the car to the Naperville dealership multiple times—usually after jump-starting it just to avoid towing—and every visit comes with a new excuse. First it was a software update, then they blamed Kia Connect (which I don’t even use), and then my radar detector, which I’ve had for 3 years. Nothing they said fixed the problem, and the car failed again the very next day. It’s obvious they’re avoiding replacing the 12V battery and have no concern about my safety or the possibility of me getting stranded. Their technicians have been incompetent and dismissive. I was told the manager will give us a call but even the manager didn’t have the basic decency to contact us. I’m hoping I can get this junk moving and someone with some integrity from KIA dealership will contact us in the next day or two. Since they haven’t yet, I’ll have to it to Costco to replace the 12V battery even though our car is under warranty. I have never experienced service this poor, and honestly, buying this car feels like a huge mistake.

Had pricing for a vehicle through internet sales, set up the appointment, and when we got there they said they couldn’t honor that because leasing changes the sales price. Sales manager was confrontational, and unprofessional.

Bought a 2025 Kia Telluride from Gerald Kia Naperville, I flew there and purchased the car and drove it home. Had a small scratch found on the car and the manager Gino stepped in and resolved the issue. I appreciate a dealer doing that me being 300 miles away. I Appreciate the communication to resolve this issue. The car is awesome and this is our 2nd Telluride as the other one was in a bad accident and the way it protected my wife, I wanted the same car and Gerald Kia had it with a good price.

On November 13, 2024, my family and I went to Gerald Kia of Naperville excited to see some amazing vehicles (2025 K5 LXS and K5 GT-Line). We met with Ky and he was amazing and knowledgeable. As time went on and we were negotiating a deal, that is when the disappointment and embarrassment for this dealership occurred. The sales manager CARLOS (unprofessionally dressed and wearing a baseball cap) came over to Ky’s desk and berated and yelled at me for the price and terms I was asking. It was unprofessional and very verbally aggressive, yelling at me, pretending he “didn’t understand “ the price and terms my family was asking for. First of all, how is yelling and insulting a father of 2 in front of his wife and kids going to foster a deal? Secondly, how can a person in a sales manger position, having conducted hundreds of deals, pretend to “not understand “ or be confused on what sort of deal and terms is needed for myself and my family. I could have paid cash for the deal then and there, but was so put off we left. The finance manager did a great job trying to save the deal, but in what world is it ok to yell at a potential customer in front of their family. Please do not do business here until CARLOS is replaced or coached on basic proper customer communication.

The air conditioning on our recently purchased 2023 Niro went out; although it took several weeks for the issue to be located and the parts ordered (which added some time to the process) the service dept communicated throughout the process, provided a HEV loaner, and ultimately worked with Kia on the fix and related warranty coverage. Thanks to Chris and the team for resolving this.