1736 West St
Annapolis, MD 21401
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Five years ago we bought a car from you folks. In October I walked in and asked if my salesperson of five years ago was still employed. The sales manager said he was off that day however another sales person would help me. We looked at the inventory, came back in and the sales manager in my opinion started to badger me about price etc. Left the sales person standing there. Finally had enough and left. Came back a week later and our original sales person was there. Told him flat out we, as my wife was there, didn't want to deal with the sales manager. MARCUS took care of us and we bought a new car. We came back a couple of days later as MARCUS said he would explain the various settings. Talk about customer service! Because of MARCUS a five star review! Financing through Honda at the dealership is another story.
My Salesman Marcus Humes is one of the best salesman in all of Annapolis regardless of Dealership! Marcus contacted me, made the appointment on Monday and he had my White Accord Sport L Hybrid ready to go the next day! Marcus was very honest and up front about having to do the process when it came to selling the vehicle and I had to work that night so I tried to rush him along but he was calm and cool. The test drive went very well and I was shocked at how fast and quiet the Accord drove on the highway! I then met Steve Chase and we continued to negotiate the price of the car. This is what must be done on both sides, you should never go into a dealership to try to steal a vehicle, meet in the middle so that both parties win! I then went into the finance department and I initially tried to play cheap like most of us car buyers do and I ended up buying the most comprehensive warranty that I ever bought in my car buying history. But I will tell you this, I have nothing to worry about regarding any part of that car for the next 12 years and 110K miles! I then met the Dealership Owner who tied it all up and made me feel like family. I was so impressed with that experience that I would return that same week on Friday and buy another car for my Son from the Honda of Annapolis dealership with only one mile on it. I will write another review on how that buying experience went.
On a rainy Christmas eve, as everyone was eager to get home, I begged the parts technician to remain open so I might pick up floor mats for a 2015 Honda CRV. Driving from Easton, and across the bridge, I knew I would be a little beyond the 4PM scheduled closing. At 4PM I called again, less than 10 minutes away. He again agreed to wait. The mats were the highlight of Christmas, as no other dealer nor outlet had them. Thank You so very much for your help and customer service (invoice #41159)
I worked with Keith and Marcus who assisted me with my first car purchase. Keith was very knowledgeable about the vehicle and gave me a great price.
Went here on a whim because of advertisements. I always wanted a pilot but didnt think I could afford one. Dan was able to make it happen. Super happy! Very comfortable experience and will come back!
Marcus was very helpful in assisting me with buying a new Honda Passport. He discussed the ins and outs with me and helped make my decision easier. I really appreciate the service at this dealership and I will be back should I need any further help.
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