6200 S 36th St
Fort Smith, AR 72908
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I was unable to get my 24 Tacoma out of gear and was stranded at car wash. I have been buying Toyota’s from Tony Henson for many years at J Pauley. I called the dealership service dept & they did not know how to help. I asked if Tony was working, spoke with him & within 10 minutes he arrived and addressed the problem & got me on my way. His management needs to know what a Gem they have.
Everything went great no problems they had everything ready when I got there. Work was don’t I. A timely mannerj
Excellent service and couldn’t ask for more helpful, considerate, and respectful service representative’s.
Salesman did a good job telling us all about the truck and letting us drive differently models
Love the vehicle, love the service! Everything is so easy. Greatest dealership I’ve ever dealt with
Service department is an absolute scam. Go in for a simple oil change and they try and say my car has an oil leak and want X amount to look at it and fix it. Yet when asked to look at the leak or even be told where it is they can’t show the leak or answer where it is. Save your wallet and go somewhere else.
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