I am submitting this complaint regarding Mathews Honda and Barlow Body Shop involving what I believe to be serious concerns surrounding vehicle repair quality, disclosure practices, documentation compliance, customer handling, and overall dealer conduct related to the sale and repair of a 2018 Toyota Camry purchased on March 28, 2026. Over the course of several weeks, I experienced repeated issues involving repair workmanship deficiencies, significant repair escalation, incomplete or unavailable repair documentation, concerns raised by independent collision repair professionals regarding repair methods and long-term durability, and repeated difficulties obtaining transparency and accountability throughout the process. Despite multiple attempts to resolve the matter professionally and in good faith, I ultimately lost all confidence in both the vehicle and the handling of this transaction and believe the circumstances warrant formal review by the State of Ohio. BUYER BEWARE - If you purchase a used vehicle from Mathews Auto/Honda - be sure to check if it has had any body or paint repairs. If so, definitely have it inspected by a well know and certified body shop professional!

Excellent sales and service- highly recommend. Very helpful and knowledgeable staff. And variety of vehicles!

This is a great place to buy a new or used car! Everyone was very helpful for this car buying process but especially Zach Sturges!

They were easy to work with and found the car we were looking for in one day.

I had a great experience and Aaron was a great help! Will buy again from Mathew’s.

Aaron Deeter was helpful and friendly to work with. He did a good job answering questions and explaining the features of the car.