dickhannah honda

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of dickhannah honda:
I had been looking for a used BMW with low miles for several months. I also wanted the car to be priced competitively. This was a hard combination to find. After working with the VIP Internet team at Dick Hannah Honda, they were able to find an ideal car on their lot. After having all my questions answered by sales, I worked with the finance person to set up my loan and my warranty. I feel like I got a deal of a lifetime and lucked out with finding the car that matched my criteria. Kudos to the Internet team for proactively contacting me to tell me they found my car. Of all the dealerships I contacted, Dick Hannah Honda gave me an excellent customer experience and I'm very satisfied with my purchase. Thanks Guys!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of dickhannah honda:
I would not recommend this Honda dealership to anyone. As soon as I set foot on the lot they used high pressure sales tactics to get you to buy a vehicle. I went back another day ready to deal and reached an agreed upon price. They tried to change the price on me a couple of hundred dollars during the signing process and tried to trick me into signing a form to buy the $500 all weather mats the salesman said were included. I was very surprised when I picked up the van that ther mats were missing even though they were on the supplemental dealer sticker. I went through several levels of management to protest but got the run-around and gave me the story they were included only on the "higher end models." They also messed up the paperwork and I had to come in and resign it again and it took over a month for them to order the car even though they said it would take a couple of weeks to get. So in summary if you go to Dick Hannah "caveat emptor."

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of dickhannah honda:
The buying experience at Dick Hannah Honda was fairly smooth. I purchased a 2004 Subaru Forester X, so this being a used vehicle you want to get a fair to good deal. I chose October being a month dealers get the old out ready for the new so you have a better chance at the deal you want. To be honest I really could not negotiate lower than the $14,988 asking price for overall condition was a good deal. Even at that price they are still making there cut.KBB was around $17K at dealer retail. The two sales guys were really comfortable to work with, no pressure and had a easier time working with them than many I have dealt with before. Like any dealer you need to go in with some sort of plan, do a little homework first.

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Reason for Visit: Service

I recommend this dealer: No

My Review of dickhannah honda:
i took my car to the collision center there and the had my car for 8 days to due repairs that should have been done in 4. when i picked my car up the repairs were not done completely and now my car has to go back for 4-5 more days. i have went as far as talking to jason hannah- however nothing has been done for me except them offering to pay for a rental car which is like $10 a day WOW!!!! next i will be talking to a lawyer. and i have taken pictures of everything. also i purchased the car there and we had to speak with i think 4 managers before we were able to purchase the car for what the sales man told us the car cost. when it came to paper work the wanted like thousands of dollars more. just another way to rip people off- i guess they were hoping we wouldnt notice or read the paper work before signing. guess again.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of dickhannah honda:
NEVER USE THIS DEALERSHIP!!!!!!!!

The absolute worst dealership!!! The sales person we dealt with Pete, promised all kinds of extras, (oil changes, free gas, remote start and so on) but after we signed the paperwork and asked about how to go about using the extras we thought we were receiving they were non existent. Then they never got us our plates, we had to go to DMV and do all the paperwork again.

We tried to contact Brian @#%^#son numerous times and he would never return our calls or e-mails. When we finally did get a hold of him he told us he never had a phone message or got our e-mails forwarded from another employee. We had the car for three days and the maintenance required light came on, we contacted Brian @#%^#son again and told us to bring it in. When we finally got to the dealership (2 hour drive) the service dept was closed all day.

NEVER USE THIS DEALERSHIP!!!!!!!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of dickhannah honda:
These people have a terrible reputation in the community. A young man literally ran after my car when I drove in. They gave me inaccurate information. They use high pressure tactics. They assumed that I couldn't afford the car that I wanted based on my appearance. I have shopped at a variety of Honda dealers locally and have had much better experiences than at Hannah Honda.

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