east hills jeep chrysler

Reason for Visit: Service

I recommend this dealer: No

My Review of east hills jeep chrysler:
We brought in our Jeep for a service recall and was called back and told there was another problem that had to be taken care of. I called my personal mechanic and got a price and when I called Jeep back they said they would do the job for the same price. After we agreed on the price they called back after the job was started and told me that they had to charge me more to fix something else. They never told me at any time before the job was started that there could be a possiblilty that this would cost more. I said to them at this point not to do the work and I would bring it to my own mechanic. They responed that they would not release my car to me unless we paid for 2 hours of time!! I called my own mechanic and he said that I definitely should have been advised that there could be another problem that could cost more. The help there was extremely unprofessional and when I asked the manager to speak to her boss (apparently the owner, a Mr. Ken Bradley I think his name is) she said he wasn/t there. I asked if I could get a call back from him within the hour and she laughed in my face!!!!!! I honesty feel that they were trying to make the money for the repairs to make up for the cost of repairing what should have been a free repair for a recall. I would advise all potential customers to this dealer to take your car elseware for repairs and if taken in for a recall and told they have to perform addtional work...RUN... don/t walk to pick up your car and have someone else do the repairs......

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