lexus of rockville

Reason for Visit: Sales

I recommend this dealer: No

My Review of lexus of rockville:
BEWARE OF THIS DEALERSHIP!!!
I was quoted an internet price for Lexus RX350 AWD 2008 model with Bradywine exterior color by sales persons Jim and Stephanie via email. This was going to be an out of state sale. Jim and Stephanie offered attractive pricing. They also called me several times to tell me that the customer service of Lexus of Rockville is extremely good. Several days later I called and left multiple messages for both Jim and Stephanie asking them to call me back so that I could put down deposit to reserve the car. Jim or Stephanie did not call back. Finally, got a hold off Jim. He asked me to stop by the dealership. Drove two hours to get to the dealership, could not speak with Jim. Jim's colleagues told me that they sold all their Brandywine color cars. I told the manager about the extremely unethical behavior of the sales people. Told me that he was sorry, but showed no effort to remedy the situation or interest in changing the behavior of the sales persons. This whole situation cost my pregnant wife and me few hundred dollars and four hours on the road.

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