My Review Of Ourisman Chantilly Toyota:
I put my vehicle in for the following service: Oil change, tire rotation, rear seat headrest repair, front end vibration when braking, vehicle cleaning, recall service. My vehicle is under bumper to bumper warrantee through 100,000 miles. the service manager on duty called me and said that the head rests were in backwards and I could pay $500 or take the vehicle where I bought it. the headrests are not in backwards, They are stuck in place. I have never removed them and had no reason to do so until recently, My personal opinion is that the dealer did not want to do the work, I'm assuming it is because this is a warrantee issue which doesn't give them money. The dealer listed a recommendation of tire balance, frontend alignment, the seat repair and other related services, and then listed that I declined all of the work. none of the work other than the headrests were discussed with me. not only was the work not discussed with me, given that the vibration happens when I brake, it is more likely that the rotors are warped which should also be covered under the warrantee. the tires show no abnormal wear and castor issues do not show during braking, they show when driving. the service for the doors resulted in the passenger side door handle falling off. not good since we have kids in the vehicle.
Last, my vehicle looks like it was somewhat vacuumed but did not appear to be washed. I needed this work done because we were going on a trip. If a dealer doesn't want to service vehicles not purchased from their dealer, they should let you know in advance so that you can go to another dealer. there was a service rep who was very nice which is why I did not give them the lowest rating for friendliness. he did not start work until 1pm the day of the service. I do not have his name as I am on vacation
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