My Review Of Ourisman Chantilly Toyota:
DISHONEST!! Called Nick Carter salesman inquiring about a 2000 Toyota , we live in MD, specifically told him I was hesitant to buy a car in VA because of MDs inspection. He told me they guarantee their cars will pass in MD, DC & VA. My husband went with my 20 yr old son, as we were buying the car for him, asked for Nick and was handed off to another salesman. Not only would they not negotiate on this 13 yr old car, the 2nd salesman Pat Milloy tacked on a $598 processing fee, basically a fee they can make up, no such fee exists. There was a crack in the windshield. The car would need a timing belt, expensive to replace. Oh, they offered to replace the timing belt for $450 on top of the price, all in all they wanted $1500 ABOVE their asking price without any guarantee it would pass MD inspection. The guarantee it would pass MD inspection, my husband was told NICK MADE A MISTAKE?? We live 45 mins away from this dealership, he simply told me what I wanted to hear to get us in the door! The assumption car salesman are slimy is not just an assumption at least not at Ourisman Toyota Chantilly. I realize they need to make a living, but there is a fine line. I did read some of the reviews on here, should have paid attention to the poor ones. What Ourisman Toyota Chantilly need to realize, consumers tell about nine people about good experiences, and nearly twice as many (16 people) about poor ones – making every individual service interaction important for businesses.
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Ourisman Chantilly ToyotaAdded:
2/11/2014 10:40:05 AM
I am so sorry to hear that you had a less than par sales experience with our dealership. We are going to look into this to see what exactly happened and why any communication error occurred. Thank you for taking the time to let us know about your experience. We can only improve when we know where we went wrong! I hope you have a wonderful week.